Global Trust & Safety Team Lead — Japanese

Accenture Southeast Asia; Kuala Lumpur; On-site; MYR 90,000 - 150,000; Full time

Job summary

Accenture Southeast Asia invites applications for a Team Lead role within its Trust & Safety practice in Kuala Lumpur. You will lead a team responsible for reviewing and moderating content, adhering to client guidelines, and developing prompts for large language models while ensuring responsible AI practices.

Role involves exposure to sensitive content; candidate must exhibit strong resilience, coaching ability, and cross-functional collaboration with global teams to deliver high-quality

Qualifications

• Must have resilience and ability to cope with challenging content and timelines.
• Excellent attention to detail with objective reasoning and policy adherence.
• Strong communication skills in English and Japanese are required.
• Experience leading a team and coordinating with cross-functional groups.

Responsibilities

• Lead a Trust & Safety team of up to 25 members and coach for performance and career growth.
• Oversee a multinational team analyzing platform content and guidelines.
• Identify workflow improvements and support client projects and governance.
• Forecast output and assist in scheduling agents; collaborate with delivery teams.

Skills

Team Leadership

Stress Management

Attention to Detail

English/Japanese Proficiency

Microsoft Office

Tools

Microsoft Office

Job description

Accenture Southeast Asia invites applications for a Team Lead role within its Trust & Safety practice in Kuala Lumpur. You will lead a team responsible for reviewing and moderating content, adhering to client guidelines, and developing prompts for large language models while ensuring responsible AI practices.

Role involves exposure to sensitive content; candidate must exhibit strong resilience, coaching ability, and cross-functional collaboration with global teams to deliver high-quality