Turkish-Speaking Trust & Safety Associate (Content Moderation)

Accenture Southeast Asia; Kuala Lumpur; On-site; MYR 96,000 - 144,000; Full time

Job summary

Accenture Southeast Asia is seeking a Trust & Safety professional to analyze and review user profiles, audio, videos, and text-based content, and to investigate, escalate, or resolve issues flagged by users or the system.

Given the nature of the work, you may encounter disturbing content; the role requires resilience and participation in well-being programs, while contributing to responsible AI governance and policy development.

Qualifications

• Strong coping, emotional resilience, and stress-management skills.
• Excellent comprehension and communication in English and Turkish.
• Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies.
• Strong attention to detail.
• Comfort synthesizing and analyzing information from multiple streams.
• Strong critical thinking and decision-making skills.
• Deep familiarity and passion for the internet, internet platforms, and internet culture.
• High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported.
• Ability to work well individually and as part of a team.
• Ability to work hours with rotational shift.
• Flexibility in meeting changing business needs in a fast-paced environment.
• Commitment to quality, efficiency, and effectiveness.

Responsibilities

• Review, classify and/or remove, work with, view, or proactively engage with content according to client guidelines, using specific tools and channels.
• Understand and remain updated on changing client policies and guidelines Stay up-to-date with industry trends, identified generative AI shortcomings and advancements in content moderation and/or responsible AI regulations, governance, policy, and consulting work.
• Investigate, resolve, and relay complex content issues to the broader Trust and Safety team.
• Develop and execute prompt strategies to interrogate large language models on various topics related to responsible AI, including medical advice, legal advice, and other sensitive areas.
• Analyze the model's responses for appropriateness, inappropriateness, refusal to answer, or appending dismiss
• Collaborate with other team members to create a comprehensive understanding of responsible AI issues based on a model's responses.
• Contribute to the development of best practices and guidelines for content moderation and responsible AI governance and policy.

Skills

Emotional resilience

English & Turkish

Attention to detail

Critical thinking

Teamwork

Adaptability

Content moderation

Internet culture awareness

Job description

Accenture Southeast Asia is seeking a Trust & Safety professional to analyze and review user profiles, audio, videos, and text-based content, and to investigate, escalate, or resolve issues flagged by users or the system.

Given the nature of the work, you may encounter disturbing content; the role requires resilience and participation in well-being programs, while contributing to responsible AI governance and policy development.