Trust & Safety Team Lead - Japanese

Accenture Southeast Asia; Kuala Lumpur; On-site; MYR 90,000 - 150,000; Full time

Job summary

Accenture Southeast Asia invites applications for a Team Lead role within its Trust & Safety practice in Kuala Lumpur. You will lead a team responsible for reviewing and moderating content, adhering to client guidelines, and developing prompts for large language models while ensuring responsible AI practices.

Role involves exposure to sensitive content; candidate must exhibit strong resilience, coaching ability, and cross-functional collaboration with global teams to deliver high-quality

Qualifications

• Must have resilience and ability to cope with challenging content and timelines.
• Excellent attention to detail with objective reasoning and policy adherence.
• Strong communication skills in English and Japanese are required.
• Experience leading a team and coordinating with cross-functional groups.

Responsibilities

• Lead a Trust & Safety team of up to 25 members and coach for performance and career growth.
• Oversee a multinational team analyzing platform content and guidelines.
• Identify workflow improvements and support client projects and governance.
• Forecast output and assist in scheduling agents; collaborate with delivery teams.

Skills

Team Leadership

Stress Management

Attention to Detail

English/Japanese Proficiency

Microsoft Office

Tools

Microsoft Office

Job description

Role Description

Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.

Role Description

Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.

You will be responsible for leading a team of Trust and Safety resources, inclusive of content moderators and responsible AI practitioners whose role is analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system and/or creating prompts to interrogate large language models, evaluating their responses, and contributing to the development of a baseline understanding of responsible AI issues for generative AI. Due to the nature of the role, the individuals and you may be exposed to objectionable or disturbing content, flashing lights, or contrasting light and dark patterns.

The Trust & Safety team does meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, you may be directly or inadvertently exposed to, work with, view, or proactively engage with potentially disturbing, objectionable, and sensitive content (e.g., graphic, violent, sexual, or egregious) and may assist the team with thematic prompting, responsible AI issues, governance, policy, consulting work and program management. Therefore, any role supporting Trust and Safety resources needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. This role requires active participation in Accenture’s well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well being.

As a Team Lead, you will:

• Manage the team of Trust & Safety resources, provide coaching/feedback based on the performance/career growth.
  
• A Team Leader oversees a team size :25 employees and motivates them to do their job efficiently to have optimum performance in the process.
  

Note- The reported content could be sensitive or of graphic nature.

Role Details:

• Support those who review, classify and/or remove, work with, view or engage with content according to client guidelines, using specific tools and channels and/or creating prompts to interrogate large language models, evaluating their responses, and contributing to the development of a baseline understanding of responsible AI issues for generative AI
  
• Understand and remain updated on changing client policies and guidelines
  
• Investigate, resolve, research, and relay complex content or responsible AI issues to the broader Trust & Safety team
  
• Oversee and manage a multinational team analyzing web data for a prestigious international company
  
• Identify improvement opportunities in work-flow, team structure, user experience, and suggest solutions
  
• Manage ad-hoc operational projects and process improvement initiatives as per client requirements
  
• Interface effectively with other teams, delivery lead and client teams;
  
• Manage the performance of the team and act as the team’s career counselor
  
• Forecast team output and support scheduling of agents
  

The following skills are required to perform this role- Resilience:

• Strong coping, emotional resilience, and stress-management skills
  
• Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies
  
• Strong attention to detail
  
• Excellent comprehension, communication in both English and Japanese
  
• Comfort synthesizing and analyzing information from multiple streams
  
• Strong critical thinking and decision making
  
• 2-4 years of work experience as Team Lead
  
• Team leadership experience and proven track record of success in previous work
  
• Good knowledge of other foreign language(s) will be an asset
  
• Good knowledge of Microsoft Office