Trust & Safety Content Moderator — Associate

7802 Accent.Tech.Solut.Sdn Bhd Company; Kuala Lumpur; On-site; MYR 40,000 - 70,000; Full time

Job summary

Accenture is hiring for a Content Moderation role that requires English-speaking candidates and Malaysian citizenship. The team protects online content by reviewing text, audio, and video against client guidelines.

You will work with a skilled Trust & Safety group to identify, escalate, and resolve issues, while applying responsible AI practices. The role emphasizes resilience when exposed to sensitive content and emphasizes well-being resources provided by Accenture.

Qualifications

• Demonstrated ability to cope with stress and sensitive content.
• Excellent comprehension and clear written/spoken English.
• Ability to remain objective and follow client guidelines.
• Strong attention to detail and accuracy in reviewing content.

Responsibilities

• Review, classify, and remove content following client guidelines and tools.
• Stay updated on changing policies and guidelines.
• Monitor industry trends and AI moderation developments.
• Investigate, resolve, and escalate complex content issues.
• Develop prompt strategies to test AI models on sensitive topics.
• Evaluate model responses for appropriateness and safety.

Skills

Emotional resilience

English communication

Objectivity

Attention to detail

Synthesis & analysis

Critical thinking

Job description

Accenture is hiring for a Content Moderation role that requires English-speaking candidates and Malaysian citizenship. The team protects online content by reviewing text, audio, and video against client guidelines.

You will work with a skilled Trust & Safety group to identify, escalate, and resolve issues, while applying responsible AI practices. The role emphasizes resilience when exposed to sensitive content and emphasizes well-being resources provided by Accenture.