Content Moderation & Trust & Safety Analyst

7802 Accent.Tech.Solut.Sdn Bhd Company; Kuala Lumpur; On-site; MYR 56,000 - 89,000; Full time

Job summary

Accenture seeks individuals for the Trust & Safety content moderation role in Malaysia. You will review and classify user-generated content according to client guidelines, remaining current with policies while escalating complex issues to the team.

The job requires resilience and the ability to discuss sensitive topics to keep communities safe. You will engage in ongoing training, collaborate with teammates, and adapt to varying shifts as part of a supportive, wellbeing‑driven environment.

Qualifications

• Strong coping, emotional resilience, and stress‑management skills.
• Excellent comprehension, communication, and Japanese skills.
• Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies.
• Strong attention to detail.
• Comfort synthesizing and analyzing information from multiple streams.
• Strong critical thinking and decision‑making skills.
• Deep familiarity and passion for the internet, internet platforms, and internet culture.
• High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported.
• Ability to work well individually and as part of a team.
• Ability to work differing rotations/shifts and non‑standard work hours.
• Flexibility in meeting changing business needs in a fast‑paced environment.
• Commitment to quality, efficiency, and effectiveness.
• Previous business process outsourcing, customer service, or content moderation experience is a plus.

Responsibilities

• Review, classify and/or remove content according to client guidelines, using specific tools and channels.
• Understand and remain updated on changing client policies and guidelines.
• Investigate, resolve, and relay complex content issues to the broader Trust and Safety team.
• Serve as an advocate for the user community.
• Participate in process improvement initiatives that improve quality and efficiency of work.
• Participate in continuous training programs and workgroup discussions for optimal development in the role.
• Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe.

Skills

Coping resilience

Japanese skills

Objectivity & policy compliance

Attention to detail

Communication skills

Critical thinking

Internet knowledge & culture

Teamwork & collaboration

Adaptive to shifts

Job description

Accenture seeks individuals for the Trust & Safety content moderation role in Malaysia. You will review and classify user-generated content according to client guidelines, remaining current with policies while escalating complex issues to the team.

The job requires resilience and the ability to discuss sensitive topics to keep communities safe. You will engage in ongoing training, collaborate with teammates, and adapt to varying shifts as part of a supportive, wellbeing‑driven environment.