Global Travel Tech Implementation Specialist

FCM Travel Solutions Asia; Kuala Lumpur; On-site; MYR 60,000 - 105,000; Full time

Benefits offered by this job

Travel industry perks

Paid annual leave

Global Gathering access

Buzz Nights

Job summary

FCM Travel Solutions Asia in Kuala Lumpur seeks a Technical Implementation Specialist to configure platforms, test solutions, and support onboarding for multi-market deployments. You will ensure designs are accurately implemented, validated, and ready for operational use within a fast-growing travel-tech environment.

The role requires hands-on config, testing, and strong problem-solving skills, with a focus on documentation quality and process improvement across markets.

Qualifications

• Hands-on experience configuring online booking tools, client portals, workflows, or similar platforms.
• Strong analytical and troubleshooting skills with attention to detail.
• Ability to follow solution design documentation and translate it into accurate system setup.
• Structured testing approach with defect tracking and validation of configuration dependencies.

Responsibilities

• Configure FCM platforms, online booking tools, workflows, profiles, policies, and integrations per design.
• Execute testing activities including functional testing, UAT support, defect tracking, and validation of configuration dependencies.
• Assist in onboarding and customer enhancement projects by preparing technical setup, documentation, and readiness checks.
• Troubleshoot configuration issues and coordinate with Support, Product, or vendors as needed.
• Maintain configuration documentation, testing records, and reusable templates for consistent delivery.
• Support post-go-live stabilization activities and handover to Support teams.
• Identify opportunities for automation, standardisation, and efficiency in implementation processes.

Skills

Configuration expertise

Testing & UAT

Analytical thinking

Documentation discipline

Ownership mindset

Ticketing & project tools

Tools

Concur

Cytric

Deem

Job description

FCM Travel Solutions Asia in Kuala Lumpur seeks a Technical Implementation Specialist to configure platforms, test solutions, and support onboarding for multi-market deployments. You will ensure designs are accurately implemented, validated, and ready for operational use within a fast-growing travel-tech environment.

The role requires hands-on config, testing, and strong problem-solving skills, with a focus on documentation quality and process improvement across markets.