Tech Implementation Specialist: Config & Validation Expert

Flight Centre Travel Group; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Paid annual leave

Travel industry perks

Global Gathering access

Job summary

Flight Centre Travel Group in Kuala Lumpur, Malaysia, seeks a Technical Implementation Specialist to support onboarding and platform configuration across FCM solutions. You will join a fast-moving team delivering precise configuration and testing to enable seamless client implementations.

You will work closely with Technical Implementation Managers and Client Implementation Managers, ensuring designs are accurately configured and validated before go-live in multiple markets.

Qualifications

• Good analytical and troubleshooting skills with attention to detail.
• Ability to follow solution design documentation and translate it into accurate system setup.
• Structured testing approach with defect documentation discipline.
• Experience with ticketing, project, or documentation tools is a plus.
• Exposure to multiple markets and regional rollouts is advantageous.

Responsibilities

• Configure platforms, booking tools, workflows, profiles, policies, and integrations according to design and project requirements.
• Conduct functional testing, support UAT, track defects, and validate configuration dependencies.
• Support onboarding and customer enhancement projects with technical setup, documentation, and readiness checks.
• Troubleshoot configuration issues and coordinate with Support, Product, or vendors as needed.
• Maintain configuration documentation, testing records, and reusable templates for consistent delivery.
• Assist with post-go-live stabilization and smooth handover to Support teams.
• Identify opportunities for automation, standardisation, and efficiency in implementation processes.

Skills

Analytical thinking

Attention to detail

Tools

Concur

Cytric

Deem

Job description

Flight Centre Travel Group in Kuala Lumpur, Malaysia, seeks a Technical Implementation Specialist to support onboarding and platform configuration across FCM solutions. You will join a fast-moving team delivering precise configuration and testing to enable seamless client implementations.

You will work closely with Technical Implementation Managers and Client Implementation Managers, ensuring designs are accurately configured and validated before go-live in multiple markets.