Technical Implementation Manager

Flight Centre Travel Group; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Benefits offered by this job

Paid annual leave

Global travel perks

Buzz Nights participation

Job summary

FCM in Kuala Lumpur seeks a Technical Implementation Manager to drive onboarding projects from design to delivery. You will bridge clients with technical teams, gather requirements, configure platforms, and ensure smooth adoption across markets.

We value organized project leadership, strong communication, and hands-on configuration experience with booking platforms. The role emphasizes client success, rapid delivery, and a flexible, fast-paced environment.

Qualifications

• Experience delivering customer onboarding or change initiatives.
• Ability to translate requirements into platform configuration.
• Strong client communication and project leadership skills.

Responsibilities

• Lead low-complexity onboarding and customer initiatives with timelines and go-live readiness.
• Gather client requirements and translate design into configuration across platforms.
• Configure booking tools, portals, workflows and integrations to fit client models.
• Collaborate with cross-functional teams to ensure smooth transitions to BAU and address risks.

Skills

Client collaboration

Project management

Technical configuration

Stakeholder communication

Tools

Concur

Cytric

Proprietary platforms

Job description

Job no: 533495
Brand: Product and Technology
Work type: Full time
Location: Kuala Lumpur, Malaysia
Categories: Digital and Technology

Technical Implementation Manager | Lead Solutions From Design to Delivery.

Love leading implementation projects and love bridging technology with client success? Are you a delivery-focused professional ready to join a fast-moving growth company transforming the way the world's businesses travel?

At FCM, we combine cutting-edge technology with a people-centric mindset to transform our clients' travel programmes. Globally & locally connected, fun & energetic, flexible, and a little unconventional; that's our FCM way!

About the Opportunity

As a Technical Implementation Manager, you'll be responsible for delivering customer onboarding and change initiatives across FCM technology solutions, ensuring a smooth transition from solution design to operational use. You'll work directly with clients to gather requirements, configure platforms, manage low-complexity onboarding projects, and support existing customer enhancements independently.

We are looking for an organized project leader with strong technical and client communication skills who is ready to act as the bridge between Solution Consulting, Support, Product, and Operations. You'll ensure solution integrity, client readiness, and successful adoption throughout the implementation lifecycle.

What You Will Do

• Lead low-complexity onboarding and customer enhancement initiatives, managing timelines, stakeholder communication, configuration, testing, and go-live readiness
• Work directly with clients to gather requirements, translate solution design into platform configuration, and ensure alignment with agreed scope
• Configure FCM platforms, online booking tools, integrations, and related workflows to support customer operating models
• Partner with Client Implementation Managers to ensure sound technical setup, solution integrity, and operational readiness
• Support client training, documentation, and readiness activities to drive adoption and smooth operational handover
• Collaborate with Solution Consultants, Support, Product, and Operations to ensure smooth transition to BAU and resolve delivery risks
• Support post-go-live stabilisation (Hypercare) and ongoing customer changes, identifying optimisation opportunities
• Maintain implementation standards, templates, and reusable configuration patterns to improve delivery consistency across markets

Who We're Looking For

• 2–4 years' experience in implementation, solution delivery, technical consulting, or travel technology roles
• Experience working directly with clients to gather requirements and deliver configuration for onboarding or change initiatives
• Practical experience configuring online booking tools, client portals, workflows, profiles, or integrations (e.g. Concur, Cytric, proprietary platforms)
• Understanding of the implementation lifecycle, from discovery, configuration, testing, training, to go-live
• Ability to manage low-complexity projects independently with clear stakeholder communication
• Strong problem-solving skills with ability to translate business needs into technical setup
• Confident working directly with clients in workshops, check-ins, and training sessions
• Ability to explain technical concepts in clear, business-friendly language
• Strong organisation and timeline management skills with attention to detail
• Experience collaborating across Solution, Support, Operations, and Product teams
• Ownership mindset with ability to operate autonomously while escalating appropriately
• Adaptable and comfortable working in a fast-paced, multi-market delivery environment

Our FCM Difference

We are fiercely proud of our company culture. Our employees are difference makers and here, you will find:

• We are an inclusive bunch and encourage you to come as you are. Enjoy the freedom to be brilliantly yourself
• Work life Balance: We believe in No Leave = No Life so have your own travel adventures with paid annual leave and access travel industry perks
• Celebrate wins at legendary Buzz Nights and our top performers attend our mind blowing annual Global Gathering event
• Brightness of Future - Advance your career locally or globally

At FCM, we're unconventional, always flexible, and globally connected. Come as you are, dream outrageously big, and help us transform the world of business travel.

Lead solutions from design to delivery.