Technical Implementation Specialist

FCM Travel Solutions Asia; Kuala Lumpur; On-site; MYR 60,000 - 105,000; Full time

Benefits offered by this job

Travel industry perks

Paid annual leave

Global Gathering access

Buzz Nights

Job summary

FCM Travel Solutions Asia in Kuala Lumpur seeks a Technical Implementation Specialist to configure platforms, test solutions, and support onboarding for multi-market deployments. You will ensure designs are accurately implemented, validated, and ready for operational use within a fast-growing travel-tech environment.

The role requires hands-on config, testing, and strong problem-solving skills, with a focus on documentation quality and process improvement across markets.

Qualifications

• Hands-on experience configuring online booking tools, client portals, workflows, or similar platforms.
• Strong analytical and troubleshooting skills with attention to detail.
• Ability to follow solution design documentation and translate it into accurate system setup.
• Structured testing approach with defect tracking and validation of configuration dependencies.

Responsibilities

• Configure FCM platforms, online booking tools, workflows, profiles, policies, and integrations per design.
• Execute testing activities including functional testing, UAT support, defect tracking, and validation of configuration dependencies.
• Assist in onboarding and customer enhancement projects by preparing technical setup, documentation, and readiness checks.
• Troubleshoot configuration issues and coordinate with Support, Product, or vendors as needed.
• Maintain configuration documentation, testing records, and reusable templates for consistent delivery.
• Support post-go-live stabilization activities and handover to Support teams.
• Identify opportunities for automation, standardisation, and efficiency in implementation processes.

Skills

Configuration expertise

Testing & UAT

Analytical thinking

Documentation discipline

Ownership mindset

Ticketing & project tools

Tools

Concur

Cytric

Deem

Job description

Technical Implementation Specialist | Configure Solutions That Deliver Results.

Love solving technical puzzles and love bringing solutions to life? Are you a detail-oriented configuration expert ready to join a fast-moving growth company transforming the way the world's businesses travel?

At FCM, we combine cutting-edge technology with a people-centric mindset to transform our clients' travel programmes. Globally & locally connected, fun & energetic, flexible, and a little unconventional; that's our FCM way!

About the Opportunity

As a Technical Implementation Specialist, you'll support the delivery of customer onboarding and change initiatives by executing platform configuration, testing, and technical setup across FCM solutions. Working closely with Technical Implementation Managers and Client Implementation Managers, you'll ensure agreed solution designs are accurately configured, validated through testing, and ready for operational use.

We are looking for a detail-oriented professional with strong technical configuration skills who is ready to play a key role in maintaining configuration quality, documentation standards, and implementation consistency across markets.

What You Will Do

• Configure FCM platforms, online booking tools, workflows, profiles, policies, and integrations in line with solution design and project requirements
• Execute testing activities including functional testing, UAT support, defect tracking, and validation of configuration dependencies
• Support Technical Implementation Managers in onboarding and customer enhancement projects by preparing technical setup, documentation, and readiness checks
• Troubleshoot configuration issues and coordinate with Support, Product, or vendors where required
• Maintain configuration documentation, testing records, and reusable templates to support consistent delivery
• Assist with post-go-live stabilisation activities and ensure smooth configuration handover to Support teams
• Identify opportunities for automation, standardisation, and efficiency in implementation processes

Who We're Looking For

• 1–3 years' experience in implementation support, technical configuration, application support, or travel technology roles
• Hands-on experience configuring online booking tools, client portals, workflows, or similar platforms
• Understanding of implementation lifecycle stages, including configuration, testing, go-live
• Strong analytical and troubleshooting skills with attention to detail
• Ability to follow solution design documentation and translate it into accurate system setup
• Structured testing approach with strong defect documentation discipline
• Comfortable working in fast-paced, multi-market implementations with strong ownership mindset
• Experience working with ticketing, project, or documentation tools
• Experience with Concur, Cytric, Deem, or proprietary travel platforms is a plus
• Exposure to integrations or data flows is a plus
• Experience supporting regional rollouts is a plus
• Interest in automation and process improvement is a plus

Our FCM Difference

We are fiercely proud of our company culture. Our employees are difference makers and here, you will find:

• We are an inclusive bunch and encourage you to come as you are. Enjoy the freedom to be brilliantly yourself
• Work life Balance: We believe in “No Leave = No Life” so have your own travel adventures with paid annual leave and access travel industry perks
• Celebrate wins at legendary Buzz Nights and our top performers attend our mind blowing annual Global Gathering event
• Brightness of Future - Advance your career locally or globally

At FCM, we're unconventional, always flexible, and globally connected. Come as you are, dream outrageously big, and help us transform the world of business travel.

As one of the world's leading travel management companies, we help customers with total travel management transformation. FCM is driven by our people, our customers, guided by egalitarianism and unity, as well as accountability. You’ll always hear someone in the office talking about Brightness of Future – that’s the ideology we are empowering our people with, giving them a clear pathway to achieve their hopes, and career aspirations and dreams. These five philosophies form the backbone of our values and guide us in everything we do.

Fuelled by the passion for technological innovation and commitment to customer experience excellence, we are flexible, resourceful and creative. From travel planning to expense management, compliance to duty of care, we embrace new ways of doing things so that we can arrive at our final destination - to be the travel management industry’s most customer-centric company.

We work in an open and uniquely collaborative model across our regional offices and teams. Diversity and an all-inclusive work environment is incredibly important to us as a company as we take pride in building a work culture that is safe and secure, regardless of belief, background, religion, skin colour or sexual orientation. Together we work hard, we play even harder, we have open bars every Friday and we party all year round. It’s no wonder our attrition rate is so low.

*FCM is the flagship corporate travel business arm and subsidiary of Flight Centre Travel Group. Flight Centre Travel Group (FCTG) is one of the world’s largest travel agency groups with company-owned operations and a corporate travel management network that spans more than 90 countries.