Global M&E Systems Specialist & Tech Troubleshooter

FCM Travel - Flight Centre Travel Group; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

FCM Meetings & Events in Kuala Lumpur is seeking a Systems Support Specialist to power our technology platforms across global operations. Working in the Digital Product team, you will be the go-to expert for Qondor, Cvent, EventsAir, and related reporting tools, helping teams maximize system capabilities and deliver exceptional customer experiences.

This role requires a technically minded problem-solver who thrives on collaboration, troubleshooting, and driving continuous improvement through

Qualifications

• 3+ years in a systems/technical support environment.
• Experience with Cvent/EventsAir/Qondor is advantageous.
• Strong technical troubleshooting and problem-solving skills.

Responsibilities

• Administer day-to-day M&E systems including user access and maintenance.
• Configure permissions, templates, and workflows across platforms.
• Conduct quarterly access audits for compliance.
• Provide technical support and resolve user issues.
• Collaborate with vendors and internal teams on integrations.

Skills

System administration

Technical troubleshooting

Cross-functional collaboration

Vendor coordination

Reporting & analytics

Tools

Cvent

EventsAir

Qondor

Job description

FCM Meetings & Events in Kuala Lumpur is seeking a Systems Support Specialist to power our technology platforms across global operations. Working in the Digital Product team, you will be the go-to expert for Qondor, Cvent, EventsAir, and related reporting tools, helping teams maximize system capabilities and deliver exceptional customer experiences.

This role requires a technically minded problem-solver who thrives on collaboration, troubleshooting, and driving continuous improvement through