Technical Implementation Specialist

Flight Centre Travel Group; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Paid annual leave

Travel industry perks

Global Gathering access

Job summary

Flight Centre Travel Group in Kuala Lumpur, Malaysia, seeks a Technical Implementation Specialist to support onboarding and platform configuration across FCM solutions. You will join a fast-moving team delivering precise configuration and testing to enable seamless client implementations.

You will work closely with Technical Implementation Managers and Client Implementation Managers, ensuring designs are accurately configured and validated before go-live in multiple markets.

Qualifications

• Good analytical and troubleshooting skills with attention to detail.
• Ability to follow solution design documentation and translate it into accurate system setup.
• Structured testing approach with defect documentation discipline.
• Experience with ticketing, project, or documentation tools is a plus.
• Exposure to multiple markets and regional rollouts is advantageous.

Responsibilities

• Configure platforms, booking tools, workflows, profiles, policies, and integrations according to design and project requirements.
• Conduct functional testing, support UAT, track defects, and validate configuration dependencies.
• Support onboarding and customer enhancement projects with technical setup, documentation, and readiness checks.
• Troubleshoot configuration issues and coordinate with Support, Product, or vendors as needed.
• Maintain configuration documentation, testing records, and reusable templates for consistent delivery.
• Assist with post-go-live stabilization and smooth handover to Support teams.
• Identify opportunities for automation, standardisation, and efficiency in implementation processes.

Skills

Analytical thinking

Attention to detail

Tools

Concur

Cytric

Deem

Job description

Technical Implementation Specialist

Job no: 533494
Brand: Product and Technology
Work type: Full time
Location: Kuala Lumpur, Malaysia
Categories: Digital and Technology

Technical Implementation Specialist | Configure Solutions That Deliver Results.

Love solving technical puzzles and love bringing solutions to life? Are you a detail-oriented configuration expert ready to join a fast-moving growth company transforming the way the world's businesses travel?

At FCM, we combine cutting-edge technology with a people-centric mindset to transform our clients' travel programmes. Globally & locally connected, fun & energetic, flexible, and a little unconventional; that's our FCM way!

About the Opportunity

As a Technical Implementation Specialist, you'll support the delivery of customer onboarding and change initiatives by executing platform configuration, testing, and technical setup across FCM solutions. Working closely with Technical Implementation Managers and Client Implementation Managers, you'll ensure agreed solution designs are accurately configured, validated through testing, and ready for operational use.

We are looking for a detail-oriented professional with strong technical configuration skills who is ready to play a key role in maintaining configuration quality, documentation standards, and implementation consistency across markets.

What You Will Do

• Configure FCM platforms, online booking tools, workflows, profiles, policies, and integrations in line with solution design and project requirements
• Execute testing activities including functional testing, UAT support, defect tracking, and validation of configuration dependencies
• Support Technical Implementation Managers in onboarding and customer enhancement projects by preparing technical setup, documentation, and readiness checks
• Troubleshoot configuration issues and coordinate with Support, Product, or vendors where required
• Maintain configuration documentation, testing records, and reusable templates to support consistent delivery
• Assist with post-go-live stabilisation activities and ensure smooth configuration handover to Support teams
• Identify opportunities for automation, standardisation, and efficiency in implementation processes

Who We're Looking For

• 1–3 years' experience in implementation support, technical configuration, application support, or travel technology roles
• Hands-on experience configuring online booking tools, client portals, workflows, or similar platforms
• Understanding of implementation lifecycle stages, including configuration, testing, go-live
• Strong analytical and troubleshooting skills with attention to detail
• Ability to follow solution design documentation and translate it into accurate system setup
• Structured testing approach with strong defect documentation discipline
• Comfortable working in fast-paced, multi-market implementations with strong ownership mindset
• Experience working with ticketing, project, or documentation tools
• Experience with Concur, Cytric, Deem, or proprietary travel platforms is a plus
• Exposure to integrations or data flows is a plus
• Experience supporting regional rollouts is a plus
• Interest in automation and process improvement is a plus

Our FCM Difference

We are fiercely proud of our company culture. Our employees are difference makers and here, you will find:

• We are an inclusive bunch and encourage you to come as you are. Enjoy the freedom to be brilliantly yourself
• Work life Balance: We believe in “No Leave = No Life” so have your own travel adventures with paid annual leave and access travel industry perks
• Celebrate wins at legendary Buzz Nights and our top performers attend our mind blowing annual Global Gathering event
• Brightness of Future - Advance your career locally or globally

At FCM, we're unconventional, always flexible, and globally connected. Come as you are, dream outrageously big, and help us transform the world of business travel.

Configure solutions that deliver results.