Delivery-Focused Technical Implementation Lead

Flight Centre Travel Group; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Benefits offered by this job

Paid annual leave

Global travel perks

Buzz Nights participation

Job summary

FCM in Kuala Lumpur seeks a Technical Implementation Manager to drive onboarding projects from design to delivery. You will bridge clients with technical teams, gather requirements, configure platforms, and ensure smooth adoption across markets.

We value organized project leadership, strong communication, and hands-on configuration experience with booking platforms. The role emphasizes client success, rapid delivery, and a flexible, fast-paced environment.

Qualifications

• Experience delivering customer onboarding or change initiatives.
• Ability to translate requirements into platform configuration.
• Strong client communication and project leadership skills.

Responsibilities

• Lead low-complexity onboarding and customer initiatives with timelines and go-live readiness.
• Gather client requirements and translate design into configuration across platforms.
• Configure booking tools, portals, workflows and integrations to fit client models.
• Collaborate with cross-functional teams to ensure smooth transitions to BAU and address risks.

Skills

Client collaboration

Project management

Technical configuration

Stakeholder communication

Tools

Concur

Cytric

Proprietary platforms

Job description

FCM in Kuala Lumpur seeks a Technical Implementation Manager to drive onboarding projects from design to delivery. You will bridge clients with technical teams, gather requirements, configure platforms, and ensure smooth adoption across markets.

We value organized project leadership, strong communication, and hands-on configuration experience with booking platforms. The role emphasizes client success, rapid delivery, and a flexible, fast-paced environment.