Global Systems Support Specialist

Flight Centre Travel Group; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Flight Centre Travel Group's FCM Meetings & Events in Kuala Lumpur seeks a Systems Support Specialist to power technology platforms across global operations. You will be the go‑to expert for M&E platforms, driving process improvements, troubleshooting complex challenges, and delivering exceptional user experiences.

The role partners with Finance Systems, Salesforce, and other tech teams, supporting integrations and system enhancements while occasionally handling out‑of‑hours escalations

Qualifications

• Minimum 3 years' experience in a systems support or technical support environment.
• Knowledge of Cvent, EventsAir, or Qondor is advantageous.
• Strong technical troubleshooting skills and system management knowledge.

Responsibilities

• Manage day-to-day administration of M&E business systems, including user access and system availability.
• Configure and maintain system settings, permissions, templates, and workflows.
• Conduct quarterly access audits to ensure permissions are accurate and compliant.
• Coordinate technical support activities with external vendors and internal teams.
• Provide onboarding, training, and documentation for users and stakeholders.

Skills

Technical aptitude

Systems fluency

Troubleshooting

Customer service

Cross-functional collaboration

Tools

Qondor

Cvent

EventsAir

AMGiNE

Job description

Flight Centre Travel Group's FCM Meetings & Events in Kuala Lumpur seeks a Systems Support Specialist to power technology platforms across global operations. You will be the go‑to expert for M&E platforms, driving process improvements, troubleshooting complex challenges, and delivering exceptional user experiences.

The role partners with Finance Systems, Salesforce, and other tech teams, supporting integrations and system enhancements while occasionally handling out‑of‑hours escalations