Global Operations & Onboarding Associate - Bilingual

BTSE; Kuala Lumpur; On-site; MYR 33,000 - 73,000; Full time

Benefits offered by this job

Competitive total compensation package

Various team-building programs and公司活动

Job summary

BTSE is seeking a detail-oriented Junior Operations Associate to strengthen our global service operations in Kuala Lumpur. The role focuses on supporting internal workflows, onboarding processes, and monitoring case trends to drive efficiency across the team.

You will collaborate with product, compliance, risk, and operations teams and help develop internal knowledge resources. A Bachelor’s degree is preferred, and Mandarin/English proficiency is essential.

Qualifications

• Proficient in Mandarin and English; additional languages are a plus.
• Strong interpersonal skills and a collaborative mindset.
• Ability to think independently, troubleshoot problems, and suggest improvements.
• Strong numerical aptitude and analytical thinking.
• Self-motivated and able to contribute effectively to a team.

Responsibilities

• Support global onboarding and KYC processes by working with internal systems and teams.
• Monitor and analyze service-related cases and identify trends for process improvements.
• Collaborate with product, compliance, risk, and operations teams to ensure effective handling of platform needs.
• Assist in developing and maintaining internal knowledge resources such as FAQs, SOPs, and documentation.
• Provide operational support and perform additional tasks as assigned by the Supervisor.

Skills

Mandarin & English proficiency

Interpersonal skills

Independent thinking

Numerical & analytical

Self-motivated

Education

Bachelor's degree or equivalent

Job description

BTSE is seeking a detail-oriented Junior Operations Associate to strengthen our global service operations in Kuala Lumpur. The role focuses on supporting internal workflows, onboarding processes, and monitoring case trends to drive efficiency across the team.

You will collaborate with product, compliance, risk, and operations teams and help develop internal knowledge resources. A Bachelor’s degree is preferred, and Mandarin/English proficiency is essential.