[Fintech] Junior Operations Support Associate (Mandarin Speaking-Remote)

BTSE; Kuala Lumpur; On-site; MYR 33,000 - 73,000; Full time

Benefits offered by this job

Competitive total compensation package

Various team-building programs and公司活动

Job summary

BTSE is seeking a detail-oriented Junior Operations Associate to strengthen our global service operations in Kuala Lumpur. The role focuses on supporting internal workflows, onboarding processes, and monitoring case trends to drive efficiency across the team.

You will collaborate with product, compliance, risk, and operations teams and help develop internal knowledge resources. A Bachelor’s degree is preferred, and Mandarin/English proficiency is essential.

Qualifications

• Proficient in Mandarin and English; additional languages are a plus.
• Strong interpersonal skills and a collaborative mindset.
• Ability to think independently, troubleshoot problems, and suggest improvements.
• Strong numerical aptitude and analytical thinking.
• Self-motivated and able to contribute effectively to a team.

Responsibilities

• Support global onboarding and KYC processes by working with internal systems and teams.
• Monitor and analyze service-related cases and identify trends for process improvements.
• Collaborate with product, compliance, risk, and operations teams to ensure effective handling of platform needs.
• Assist in developing and maintaining internal knowledge resources such as FAQs, SOPs, and documentation.
• Provide operational support and perform additional tasks as assigned by the Supervisor.

Skills

Mandarin & English proficiency

Interpersonal skills

Independent thinking

Numerical & analytical

Self-motivated

Education

Bachelor's degree or equivalent

Job description

About BTSE

BTSE Group is a global leader in fintech and blockchain technology, anchored by three core business pillars: Exchange, Payments, and Infrastructure Development. Serving over 100 corporate clients worldwide, we provide white-label exchange and payment solutions. Our offerings encompass everything from exchange infrastructure hosting and development to custody, wallets, payments, blockchain integration, trading, and more. We are looking for talented professionals in marketing, operations, customer support, and other departments. The roles offered may be on-site, remote, or hybrid, in collaboration with our local partner.

About The Role

We are looking for a detail-oriented Junior Operations Associate to strengthen our global service operations. This role is focused on supporting internal workflows, ensuring smooth onboarding processes, monitoring internal case trends, and contributing to efficiency improvements across the team.

Responsibilities

• Support global onboarding and identity verification (KYC) processes by working with internal systems and teams.
• Monitor and analyze service-related cases and issues reported internally, identifying trends and opportunities for process improvements.
• Collaborate with product, compliance, risk, and operations teams to ensure effective handling of platform-related needs.
• Assist in developing and maintaining internal knowledge resources such as FAQs, SOPs, and documentation for new and existing features.
• Provide operational support and perform additional tasks as assigned by the Supervisor.

Qualifications

• Proficient in both verbal and written Mandarin and English; additional languages are a plus.
• Strong interpersonal skills and professional attitude, with a collaborative and proactive mindset.
• Ability to think independently, troubleshoot new problems, and suggest improvements.
• Strong numerical aptitude and analytical thinking skills.
• Self-motivated and able to work independently while contributing effectively to a team.
• Prior experience in customer service operations, risk management, or related roles in traditional finance or crypto is an advantage.
• Willingness to work on a shifting schedule.
• Bachelor's degree or equivalent qualification is a plus.

Perks & Benefits

• Competitive total compensation package
• Various team-building programs and company events

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analysing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.