Global Mobility Client Coordinator

100 Fragomen, Del Rey, Bernsen & Loewy, LLP; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

Fragomen Malaysia is hiring a Client Account Consultant in Kuala Lumpur to support immigration services for a key global client by coordinating case activities and managing enquiries, while maintaining accurate records and liaising with multiple stakeholders.

The role requires strong organisational and communication skills, attention to detail, and comfort with HR systems and case management tools in a fast-paced setting.

Qualifications

• Bachelor’s Degree holder with prior experience in immigration, global mobility, HR operations, shared services, or client coordination would be advantageous.
• Strong organisational skills with the ability to manage multiple cases, deadlines, and priorities.
• High level of accuracy and attention to detail.
• Strong written and verbal communication skills.
• Comfortable working with HR systems, case management platforms, reports, and Microsoft Office applications.
• Able to analyse information, identify outstanding actions, and escalation potential issues appropriately.
• Proactive and dependable, with a strong follow-through mindset.
• Able to handle confidential information professionally.

Responsibilities

• Immigration Coordination and Operations: Monitor immigration-related notifications and enquiries, route them to the appropriate parties, and follow up on required actions.
• Coordinate immigration pre-screening, case initiation, and renewal activities.
• Maintain accurate and up-to-date employee and case records in relevant systems.
• Follow up with employees and recruiters on outstanding information, documents, and case updates.
• Liaise with Fragomen case teams to support the timely progress of immigration matters.
• Document and Stakeholder Coordination: Coordinate document approvals, signatures, and endorsements with relevant stakeholders.
• Prepare and format supporting documents required for immigration applications.
• Gather relevant employment information to support immigration filings.
• Reporting and Data Management: Review and cross-check case reports to ensure information is accurate and up to date.
• Monitor case progress and highlight delays or issues requiring attention.
• Extract data and prepare regular or ad hoc reports as required.
• Maintain accurate records, trackers, and supporting documentation.
• Project and Administrative Support: Prepare reports, presentation materials, and other documents for internal use.
• Provide administrative and project support based on operational requirements.
• Coordinate country-specific administrative requirements, including visitor registrations and departure notifications for client offices in other locations.

Skills

Organisational skills

Attention to detail

Communication skills

Multitasking

Education

Bachelor’s Degree

Tools

Microsoft Office

Case management platforms

Job description

Fragomen Malaysia is hiring a Client Account Consultant in Kuala Lumpur to support immigration services for a key global client by coordinating case activities and managing enquiries, while maintaining accurate records and liaising with multiple stakeholders.

The role requires strong organisational and communication skills, attention to detail, and comfort with HR systems and case management tools in a fast-paced setting.