Assistant Manager (Malaysia Immigration Ops)

Fragomen Malaysia Sdn Bhd; Kuala Lumpur; On-site; MYR 90,000 - 130,000; Full time

Job summary

Fragomen Malaysia Sdn Bhd in Kuala Lumpur seeks an immigration subject matter expert to support the Manager in leading a team of Senior Consultants and Consultants, ensuring accurate and timely case processing and delivering strategic immigration advice to clients.

You will train, guide and supervise staff, advise on Malaysian immigration regulations, manage visa applications, and maintain proactive client communication throughout the process.

Qualifications

• Minimum 7 years' experience in immigration, preferably with supervisory/managerial experience.
• Possess strong knowledge of procedural requirements for various types of Malaysia visa.
• A client service mindset, attention to detail and desire to achieve a high level of productivity.
• Strong analytical and judgement skills.
• Good facilitation and communication skills.
• Ability to contribute to positive work environment, effectively collaborate and promote teamwork.

Responsibilities

• Train new employees and directly or indirectly supervise staff, providing mentoring, coaching, and performance management.
• Review instructions and information for each new case, identify key issues that may impact immigration formalities and address these with the client.
• Demonstrate excellence in managing complex cases and ensuring team's work output is accurate and timely by prioritizing cases and monitoring workload.
• Provide direction to the team using extensive knowledge of business immigration case matters.
• Strengthen and maintain strong client relationships with key stakeholders in client accounts, contribute to client meetings and business reviews and assist with the successful delivery of the team’s output of work.
• Work with clients to perform intake of cases, troubleshooting issues and establishing case strategy.
• Proactively address client escalations, lead high touch calls, and provide accurate and relevant client reporting.
• Perform a wide range of varied case related duties requiring specialized knowledge and skills in employment-based immigration matters.
• Ensure self and team follow documented firm standards and policy to mitigate risk and ensure regulatory, operational and client compliance (e.g., complete mandatory training such as Data Privacy, follow Client Protocols, etc.).

Skills

Immigration expertise

Leadership

Client service mindset

Analytical skills

Communication skills

Team mentoring

Job description

This position requires you to be an immigration subject matter expert and support the Manager in leading a team of Senior Consultants, Consultants and other team members to ensure that all cases are processed in an accurate and timely manner. You will provide technical immigration guidance to team members, strategic immigration advice and compliance services to the Firm's client base, manage clients' expectations and escalations. You will be responsible for training, guiding and supervising team members as well as advising on Malaysian immigration regulations, procedures and policy, including managing visa application processes for clients. You will maintain communication and relationships with key client contacts and ensure they are kept informed on progress throughout the application process.

Key responsibilities

• Train new employees and directly or indirectly supervise staff, providing mentoring, coaching, and performance management.
• Review instructions and information for each new case, identify key issues that may impact immigration formalities and address these with the client.
• Demonstrate excellence in managing complex cases and ensuring team's work output is accurate and timely by prioritizing cases and monitoring workload.
• Provide direction to the team using extensive knowledge of business immigration case matters.
• Strengthen and maintain strong client relationships with key stakeholders in client accounts, contribute to client meetings and business reviews and assist with the successful delivery of the team’s output of work.
• Work with clients to perform intake of cases, troubleshooting issues and establishing case strategy.
• Proactively address client escalations, lead high touch calls, and provide accurate and relevant client reporting.
• Perform a wide range of varied case related duties requiring specialized knowledge and skills in employment-based immigration matters.
• Ensure self and team follow documented firm standards and policy to mitigate risk and ensure regulatory, operational and client compliance (e.g., complete mandatory training such as Data Privacy, follow Client Protocols, etc.).

About you

• Minimum 7 years' experience in immigration, preferably with supervisory/managerial experience
• Possess strong knowledge of procedural requirements for various types of Malaysia visa
• A client service mindset, attention to detail and desire to achieve a high level of productivity
• Strong analytical and judgement skills
• Good facilitation and communication skills
• Ability to contribute to positive work environment, effectively collaborate and promote teamwork

At Fragomen, we offer excellent training and the opportunity to work alongside knowledgeable professionals and immigration specialists in a collaborative and global environment.

Finding the right person is very important to us. We hope that finding the right place is important to you.

All offers and/or employment contracts are contingent upon the successful completion of the Firm’s pre-employment screening process. This process may include verifying the candidate’s identity, confirming legal authorization to work in the offered position’s location, and conducting a comprehensive background check, where permitted by local regulations. We use limited AI-assisted tools for administrative screening purposes only - never for decision-making. All hiring decisions are made by people. Applicants may have rights to information and explanations regarding the use of such tools, or request human review, as required by applicable regional laws.

Fragomen is the leading global immigration law firm with more than 6,000 professionals in nearly 70 offices across the Americas, EMEA and APAC, delivering services in over 170 countries. Ranked on both the Am Law 100 and Am Law Global 100, the firm is widely recognized for its leadership in immigration law and commitment to fostering a culture where diverse attorneys thrive and all individuals have equal opportunities to succeed.

Fragomen helps corporations and individuals navigate the complexities of global mobility and provides end-to-end support across the immigration lifecycle, from strategic planning and policy design to compliance, government investigations, litigation and more.

Fragomen is the leading global immigration law firm with more than 6,000 professionals in nearly 70 offices across the Americas, EMEA and APAC, delivering services in over 170 countries. Ranked on both the Am Law 100 and Am Law Global 100, the firm is widely recognized for its leadership in immigration law and commitment to fostering a culture where diverse attorneys thrive and all individuals have equal opportunities to succeed.

Fragomen helps corporations and individuals navigate the complexities of global mobility and provides end-to-end support across the immigration lifecycle, from strategic planning and policy design to compliance, government investigations, litigation and more.