Immigration Team Lead & Strategy Advisor

Fragomen Malaysia Sdn Bhd; Kuala Lumpur; On-site; MYR 90,000 - 130,000; Full time

Job summary

Fragomen Malaysia Sdn Bhd in Kuala Lumpur seeks an immigration subject matter expert to support the Manager in leading a team of Senior Consultants and Consultants, ensuring accurate and timely case processing and delivering strategic immigration advice to clients.

You will train, guide and supervise staff, advise on Malaysian immigration regulations, manage visa applications, and maintain proactive client communication throughout the process.

Qualifications

• Minimum 7 years' experience in immigration, preferably with supervisory/managerial experience.
• Possess strong knowledge of procedural requirements for various types of Malaysia visa.
• A client service mindset, attention to detail and desire to achieve a high level of productivity.
• Strong analytical and judgement skills.
• Good facilitation and communication skills.
• Ability to contribute to positive work environment, effectively collaborate and promote teamwork.

Responsibilities

• Train new employees and directly or indirectly supervise staff, providing mentoring, coaching, and performance management.
• Review instructions and information for each new case, identify key issues that may impact immigration formalities and address these with the client.
• Demonstrate excellence in managing complex cases and ensuring team's work output is accurate and timely by prioritizing cases and monitoring workload.
• Provide direction to the team using extensive knowledge of business immigration case matters.
• Strengthen and maintain strong client relationships with key stakeholders in client accounts, contribute to client meetings and business reviews and assist with the successful delivery of the team’s output of work.
• Work with clients to perform intake of cases, troubleshooting issues and establishing case strategy.
• Proactively address client escalations, lead high touch calls, and provide accurate and relevant client reporting.
• Perform a wide range of varied case related duties requiring specialized knowledge and skills in employment-based immigration matters.
• Ensure self and team follow documented firm standards and policy to mitigate risk and ensure regulatory, operational and client compliance (e.g., complete mandatory training such as Data Privacy, follow Client Protocols, etc.).

Skills

Immigration expertise

Leadership

Client service mindset

Analytical skills

Communication skills

Team mentoring

Job description

Fragomen Malaysia Sdn Bhd in Kuala Lumpur seeks an immigration subject matter expert to support the Manager in leading a team of Senior Consultants and Consultants, ensuring accurate and timely case processing and delivering strategic immigration advice to clients.

You will train, guide and supervise staff, advise on Malaysian immigration regulations, manage visa applications, and maintain proactive client communication throughout the process.