Global IT Support Engineer – Windows, Mac & Network

Hytech

Kuala Lumpur

On-site

MYR 60,000 - 90,000

Full time

8 hours ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

Hytech, Kuala Lumpur, is seeking an IT Support specialist to provide daily in-office IT/AV support, troubleshoot Windows and macOS, and manage network devices including VPNs. The role covers asset management, onboarding, and helping drive AI adoption in daily operations.

You will work with security on data backup and recovery, maintain equipment, and participate in IT infrastructure upgrade projects. Fluent Mandarin and English are required for collaboration with Chinese-speaking stakeholders.

Qualifications

Diploma or Bachelor's degree in IT or CS required.
Minimum 3 years IT experience in multinational offices.
Strong knowledge of Windows/Mac OS, networking, and AD.
Ability to leverage AI in daily work and promote AI adoption.
Familiarity with ITSM: incident/request/change/asset mgmt.
Clear documentation and instructions for IT services.

Responsibilities

Provide daily IT support for offices, including deployment, configuration and procurement of IT/AV systems.
Troubleshoot Windows and macOS issues and assist users with problems.
Maintain network devices (routers, switches, firewalls) and VPN reliability.
Configure CCTV, printers, door access and projectors for offices.
Coordinate with security on data backup and recovery for integrity.
Inspect and maintain IT equipment; support onboarding and IT training.
Handle IT service tickets, follow up on feedback, resolve issues promptly.
Manage IT assets and software usage across the organization.
Oversee rollout of IT infrastructure upgrades and policy development.
Perform other tasks assigned by management.