IT Support Internship: Learn, Troubleshoot & Grow

Counterpunch A Virtuos Studio

Kuala Lumpur

On-site

MYR 33,000 - 60,000

Full time

9 days ago

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Job summary

Virtuos in Kuala Lumpur is seeking a proactive IT support specialist to join our tech team. You will deliver first-line helpdesk support for hardware, software, accounts, and connectivity issues, and assist with configuring and maintaining workplace technology across the office.

The role involves supporting Microsoft apps, documenting troubleshooting steps, helping with onboarding/offboarding, and contributing to IT projects. Strong English skills and a willingness to learn are essential.

Qualifications

Currently enrolled in, or recently completed, an IT-related program; equivalent practical interest or experience considered.
Good command of English, with clear verbal and written communication; Mandarin language is a plus.
Demonstrated curiosity, learning agility, and willingness to research unfamiliar questions rather than being discouraged by not knowing the immediate answer.
Customer-service mindset, with patience, professionalism, and an interest in helping people resolve technology issues.
Basic familiarity with IT systems, Microsoft products, Windows-based PCs, computer hardware, peripherals, or workplace technology; hands-on experience asset but not required. Linux-based is a plus.
Foundational problem-solving and analytical skills, with the ability to follow troubleshooting steps and document work accurately.
Ability to follow instructions, established procedures, and security practices while knowing when to ask questions or raise an issue.
Strong attention to detail, organization, reliability, and follow-through.
Ability to work collaboratively as part of a team.
Commitment to handling Group of companies, employee, and client information with discretion and confidentiality.
Dynamic, enthusiastic, hard-working, eager to learn.

Responsibilities

Provide courteous first-line support to employees and, where applicable, customers experiencing common hardware, software, account, or connectivity issues.
Assist with the setup, configuration, deployment, and maintenance of PCs, laptops, monitors, printers, and other workplace technology.
Support Microsoft applications and services, including common productivity and collaboration tools, under the guidance of the IT team.
Help investigate and troubleshoot technical issues by gathering information, testing potential solutions, documenting findings, and escalating issues when appropriate.
Assist with employee onboarding and offboarding activities, including device preparation, account setup, access changes, equipment collection, and checklist completion.
Record support requests, actions taken, resolutions, and follow-up items accurately in the appropriate ticketing system.
Create and update user guides, troubleshooting notes, inventory records, and other IT documentation.
Support routine IT asset management activities, including inventory checks, equipment labelling, and tracking device assignments.
Assist with IT projects such as workstation deployments, system updates, technology rollouts, process improvements, and office or meeting-room setup.
Communicate clearly and patiently with users, provide timely status updates, and contribute to a positive customer-service experience.
Protect confidential information and follow Global Security Policies relating to acceptable use, privacy, information security, and data handling.