Global Freight & Shipments Coordinator

Safround Logistics 顺圆弘通物流集团; Shah Alam; On-site; MYR 47,000 - 78,000; Full time

Job summary

Safround Logistics 顺圆弘通物流集团 is seeking a proactive Customer Service Executive to coordinate local and international shipments, manage bookings, and ensure shipping documents are complete and accurate. The role requires strong coordination with freight forwarders, couriers, and clients in a fast-paced trading environment.

The successful candidate will handle vessel schedules, delays, and customs progress, communicate effectively via WhatsApp, WeChat, and email, and maintain excellent client

Qualifications

• Minimum SPM; a diploma in Logistics, Business Administration or related field is an advantage.
• 1-2 years of relevant experience in logistics, freight forwarding, shipping/sea freight, air freight, transportation, or logistics customer service and documentation.
• Fresh graduates are encouraged to apply.
• Fluent in Mandarin preferred due to Mandarin-speaking clients and China agents.

Responsibilities

• Arrange freight bookings with shipping lines, freight forwarders and agents, and follow up on booking confirmations and deadlines.
• Maintain shipment reports and update customers on vessel schedules, delays, customs progress, and haulage/delivery status.
• Provide customer service and coordinate shipments with clients.
• Coordinate daily Air, Ocean Export & Import activities with clients, service providers and internal team.
• Communicate and build rapport with agents, carriers, co-loaders and service providers; answer customer calls.
• Perform ad-hoc duties as assigned.
• Strong in carrier booking; familiar with major trade lanes (US & Canada); respond promptly via WhatsApp, WeChat, and email.

Skills

Freight bookings

Vessel schedules

Customer communication

Documentation accuracy

Multitasking

Mandarin (preferred)

Courier coordination

Client relationship

Education

SPM certificate

Diploma in Logistics

Business Administration Diploma

Job description

Safround Logistics 顺圆弘通物流集团 is seeking a proactive Customer Service Executive to coordinate local and international shipments, manage bookings, and ensure shipping documents are complete and accurate. The role requires strong coordination with freight forwarders, couriers, and clients in a fast-paced trading environment.

The successful candidate will handle vessel schedules, delays, and customs progress, communicate effectively via WhatsApp, WeChat, and email, and maintain excellent client