Customer Service Executive (Air & Sea Freight)

NEW SIGN LOGISTICS (M) SDN. BHD.; Shah Alam; On-site; MYR 28,000 - 47,000; Full time

Job summary

New Sign Logistics is seeking a responsible and customer-focused shipment coordinator to manage import/export shipments (air and sea), arrange bookings with carriers, and support our daily operations.

You will prepare shipping documents, track movements, and coordinate with operations and warehouse teams to ensure timely, proactive updates to customers. Fresh grads welcomed; Mandarin is a plus; English essential.

Qualifications

• Diploma or degree in logistics, supply chain, business or related field.
• Experience in freight forwarding preferred; fresh grads welcome.

Responsibilities

• Manage customer enquiries for import & export shipments (air/sea).
• Arrange bookings with carriers, co-loaders and overseas agents.
• Prepare and check shipping documentation (BL, AWB, invoice, packing list, permits).
• Track shipment movement and update customers proactively.
• Coordinate with operations, warehouse and transport teams.
• Handle problem-solving to ensure smooth delivery.

Skills

Communication skills

Multitasking

Detail-oriented

English proficiency

Mandarin (nice to have)

Education

Diploma in Logistics

Degree in Supply Chain / Business

Job description

At New Sign Logistics, we specialize in reliable freight forwarding and end-to-end logistics solutions. We are looking for a responsible and customer-focused individual to manage shipment coordination and support our daily operations.

• Manage customer enquiries for import & export shipments (air / sea)
• Arrange bookings with carriers, co-loaders and overseas agents
• Prepare and check shipping documentation (BL, AWB, invoice, packing list, permits)
• Track shipment movement and update customers proactively
• Coordinate with operations, warehouse and transport teams
• Handle problem-solving to ensure smooth delivery
• Diploma / Degree in Logistics, Supply Chain, Business or related field
• Experience in freight forwarding preferred (fresh grads welcome)
• Familiar with Incoterms & shipping documentation is an advantage
• Good communication skills in English (Mandarin speaking is a plus)
• Detail-oriented, responsible and able to multitask

What You’ll Get

• Career growth in international logistics industry
• Friendly and supportive working environment
• Competitive salary package

If you enjoy coordinating shipments and interacting with customers worldwide, we want you on our team!