Global Freight Coordination Specialist

SOSHIP MARINE SDN BHD; George Town; On-site; MYR 50,000 - 70,000; Full time

Benefits offered by this job

Medical and Personal Accident coverage

Free parking

Career development opportunities

Job summary

SOSHIP MARINE SDN BHD is seeking an International Freight Coordinator to support daily freight forwarding operations, including shipment coordination, documentation, and customer service. The role suits those with logistics experience who enjoy end-to-end shipment processes in a fast-paced environment.

You will collaborate with internal teams to ensure accurate documentation, timely cargo movement, and excellent customer service delivery.

Qualifications

• Bachelor's Degree or Diploma (or equivalent) required.
• Minimum 1 year in freight forwarding, logistics, shipping, or related industry (fresh graduates welcome).
• Experience in sea/air freight, shipping documents or customer service is a plus.
• Good command of English and Bahasa Malaysia.
• Mandarin skills are an added advantage for Mandarin-speaking customers/partners.
• Proficient in Microsoft Office applications (Outlook, Word, Excel).

Responsibilities

• Handle customers' shipment enquiries, booking requests and service requirements promptly and professionally.
• Coordinate shipment bookings with shipping lines, co-loaders, overseas agents and internal departments.
• Monitor and follow up on shipment progress to ensure smooth execution and timely cargo movement.
• Provide customers with accurate shipment status updates and respond to enquiries promptly.
• Coordinate with Business Solutions, Business Development, and Customs Brokerage teams to ensure seamless service delivery.
• Prepare, verify and process shipping documents (Bills of Lading, manifests, invoices).
• Ensure documents are accurate and submitted within required timelines.
• Handle customer feedback and complaints professionally, aiming for effective solutions.
• Maintain accurate shipment records and ensure shipments are closed, including invoicing.
• Perform other duties related to freight forwarding and customer service.

Skills

Communication

Multitasking

Attention to detail

Customer service

English proficiency

Teamwork

Education

Bachelor's Degree or Diploma or equivalent

Tools

Outlook

Word

Excel

Job description

SOSHIP MARINE SDN BHD is seeking an International Freight Coordinator to support daily freight forwarding operations, including shipment coordination, documentation, and customer service. The role suits those with logistics experience who enjoy end-to-end shipment processes in a fast-paced environment.

You will collaborate with internal teams to ensure accurate documentation, timely cargo movement, and excellent customer service delivery.