Customer Service Advisor I — Russia

Convergys; Kuala Lumpur; On-site; MYR 18,000 - 24,000; Full time

Job summary

Convergys is seeking an Advisor I, Customer Service for Malaysia. The role interfaces with customers via inbound/outbound calls and web channels, delivering service to meet contractual KPIs.

You will clarify requirements, listen with empathy, greet customers professionally, and document interactions in our tracking system to ensure accurate records. Ideal candidates hold a high school diploma with 3–6 months of relevant experience, strong communication skills, and the ability to multi-task in a

Qualifications

• High school diploma; 3–6 months relevant experience preferred.
• Strong customer service orientation and courteous communication.
• Good computer navigation and basic PC skills.
• Ability to work in a fast-paced environment with attention to detail.

Responsibilities

• Provide customer service via inbound/outbound calls or web as required.
• Clarify customer needs and use tools to resolve issues.
• Greet customers professionally and maintain courtesy.
• Document calls and update accounts accurately in the system.
• Respond to inquiries using published materials and escalate when needed.
• Support additional products and services and rotate shifts as required.

Skills

Customer service orientation

Communication skills

Multi-tasking

Teamwork

Education

High school diploma

Job description

Convergys is seeking an Advisor I, Customer Service for Malaysia. The role interfaces with customers via inbound/outbound calls and web channels, delivering service to meet contractual KPIs.

You will clarify requirements, listen with empathy, greet customers professionally, and document interactions in our tracking system to ensure accurate records. Ideal candidates hold a high school diploma with 3–6 months of relevant experience, strong communication skills, and the ability to multi-task in a