Gateway Operations Duty Supervisor

DHL Express; Sepang; On-site; MYR 56,000 - 89,000; Full time

Benefits offered by this job

Strong career support in an intl. env.

Great culture and colleagues

Multifarious benefit program

Job summary

DHL Express in Malaysia invites applications for a Gateway Operations Supervisor. You will oversee a rostered shift, ensuring shipments are processed safely, efficiently, and in line with procedures. Lead a high-performance team while coordinating with warehouse and ground handlers to meet service standards.

The role requires a Diploma or higher, fluency in English and Bahasa Malaysia, and driving/forklift license consideration. Competitive benefits and international exposure await.

Qualifications

• Diploma or equivalent and above.
• Fluent in English and Bahasa Malaysia.
• Valid driving license; forklift license preferred.

Responsibilities

• Supervise a gateway operations team on a rostered shift, ensuring shipments enter/exit the country safely and per network procedures.
• Manage warehouse processes to ensure fast, efficient handling and transfer to movement according to service standards.
• Monitor ground handlers and warehouse performance; complete required reports.
• Coordinate equipment checks to enable proactive maintenance and reduce failures.
• Plan and manage staffing to meet productivity targets and business needs.
• Evaluate procedures to improve service and cost performance; engage in gateway quality initiatives.
• Ensure adherence to shipment security measures and controls.
• Foster a culture of quality, service excellence, flexibility and cost consciousness.
• Identify training needs and career development opportunities for the team.
• Develop KPIs with team members and monitor performance.

Skills

Leadership

Team management

Process improvement

Quality mindset

English

Bahasa Malaysia

Education

Diploma or higher

Tools

Forklift license

Job description

OUR TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMRPOVE THE LIFE OF OUR CUSTOMERS.

Would you like to become part of the world’s most international company?

A company that pioneered cross-border express delivery in 1969 is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Do you want to make a difference? Then come to our Insanely Centric Team and become a Certified International Specialist!

We are committed to equal opportunity and reject any forms of discrimination. The basis for employee selection at DHL Group is qualification, performance, skills and experience.

YOUR TASKS

• Supervise a gateway operations team on a rostered shift basis ensuring that shipments enter and exit the country in accordance with network procedures in a safe and secure manner
• Manage the warehouse process and ensure that all shipments are processed in the quickest, most efficient manner possible, and transferred to the dedicated movement in accordance with service standards for each process
• Monitor ground handler and warehouse performance and complete all necessary reports
• Regularly coordinate equipment checks to initiate proactive maintenance in cases of potential failure
• Plan and manage the manning levels to attain productivity targets and to meet business requirements
• Evaluates procedures and methods to achieve optimum service and cost performance; participates in Gateway quality policy and initiatives
• Monitor operations to ensure service procedures and performance standards are met
• Enforce the shipment security measures and controls
• Develop a culture of quality, service excellence (for internal customers), flexibility and cost consciousness
• Identify training needs and career development opportunities to drive a high performance team
• Develop KPIs with team members and monitor individual performance.

YOUR PROFILE

• Exhibits an exceptional degree of ingenuity, creativity, resourcefulness and empathy.
• At least Diploma or equivalent and above
• Good Spoken and Written in English and Bahasa Malaysia.
• Possess valid Driving License and Forklift License (Preferably).

OUR OFFER

• Strong career support in an international environment
• Great culture and colleagues
• Multifarious benefit program