Gateway Operations Supervisor: Global Logistics & Quality

DHL Express; Sepang; On-site; MYR 56,000 - 89,000; Full time

Benefits offered by this job

Strong career support in an intl. env.

Great culture and colleagues

Multifarious benefit program

Job summary

DHL Express in Malaysia invites applications for a Gateway Operations Supervisor. You will oversee a rostered shift, ensuring shipments are processed safely, efficiently, and in line with procedures. Lead a high-performance team while coordinating with warehouse and ground handlers to meet service standards.

The role requires a Diploma or higher, fluency in English and Bahasa Malaysia, and driving/forklift license consideration. Competitive benefits and international exposure await.

Qualifications

• Diploma or equivalent and above.
• Fluent in English and Bahasa Malaysia.
• Valid driving license; forklift license preferred.

Responsibilities

• Supervise a gateway operations team on a rostered shift, ensuring shipments enter/exit the country safely and per network procedures.
• Manage warehouse processes to ensure fast, efficient handling and transfer to movement according to service standards.
• Monitor ground handlers and warehouse performance; complete required reports.
• Coordinate equipment checks to enable proactive maintenance and reduce failures.
• Plan and manage staffing to meet productivity targets and business needs.
• Evaluate procedures to improve service and cost performance; engage in gateway quality initiatives.
• Ensure adherence to shipment security measures and controls.
• Foster a culture of quality, service excellence, flexibility and cost consciousness.
• Identify training needs and career development opportunities for the team.
• Develop KPIs with team members and monitor performance.

Skills

Leadership

Team management

Process improvement

Quality mindset

English

Bahasa Malaysia

Education

Diploma or higher

Tools

Forklift license

Job description

DHL Express in Malaysia invites applications for a Gateway Operations Supervisor. You will oversee a rostered shift, ensuring shipments are processed safely, efficiently, and in line with procedures. Lead a high-performance team while coordinating with warehouse and ground handlers to meet service standards.

The role requires a Diploma or higher, fluency in English and Bahasa Malaysia, and driving/forklift license consideration. Competitive benefits and international exposure await.