Gateway Operations Duty Manager

DHL Express (Malaysia) Sdn Bhd; Sepang; On-site; MYR 89,000 - 156,000; Full time

Job summary

DHL Express Malaysia seeks an experienced operations leader to manage a team of supervisors, team leads and operations agents, ensuring safety, service quality and performance across shifts.

You will coordinate equipment checks, enforce security measures, monitor ground handler and warehouse performance, and drive continuous improvement through KPI review and training needs.

Qualifications

• Diploma or equivalent is required.
• 3–5 years operations experience in transportation or logistics.
• Strong interpersonal and networking abilities.

Responsibilities

• Lead supervisors, team leads and operations agents to meet service and safety standards.
• Coordinate shift operations to align with demand and high service quality.
• Respond quickly to issues and make effective decisions during shifts.
• Monitor equipment and initiate proactive maintenance when needed.
• Enforce shipment security measures and maintain accurate reports.

Skills

Ingenuity

Creativity

Resourcefulness

Empathy

Relationship building

Education

Diploma (or equivalent)

Job description

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS

Would you like to become part of the world’s most international company?

A company that pioneered cross-border express delivery in 1969 is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Do you want to make a difference? Then come to our Insanely Centric Team and become a Certified International Specialist!

We are committed to equal opportunity and reject any forms of discrimination. The basis for employee selection at DHL Group is qualification, performance, skills and experience.

YOUR TASKS

Manage a team of supervisors, team leads and operations agents to consistently meet service standards and performance in a safe and secure manner.

Coordinate shift operations to meet operational demands at a high service quality level.

Respond accurately and make prompt and effective decisions to address any issues encountered during the shift operation.

Meet with supervisors to discuss and determine continuous improvement options.

Monitor operations to ensure service procedures and performance standards are met.

Ensure close communication and co-ordination between different functions as a result to maintain the operation efficiency.

Regularly coordinate equipment checks to initiate proactive maintenance in cases of potential failure.

Enforce the shipment security measures and controls.

Monitors E-mail messages, initiates follow-up action or ensures the Duty Manager on the next shift is informed.

Ensure manpower is correctly allocated to handle the daily workload.

Monitor ground handler and warehouse performance and complete all necessary reports.

Maintain a safe, clean and fair working environment for all employees Develop a culture of quality, service excellence (for internal customers), flexibility and cost consciousness.

Identify training needs and career development opportunities to drive a high-performance team.

Develop KPIs with team members and monitor individual performance.

Qualifications

YOUR PROFILE

Exhibits an exceptional degree of ingenuity, creativity, resourcefulness and empathy.

Well- developed relationship skill and ability to network with multiple levels of an organization and other business units.

Typicaly requires Diploma (or equivalent)3-5 years operations experience, preferably within transportation or logistics industry

Logistics, Freight & Delivery Services

1,001-5,000 employees

DHL Express is the global market leader and specialist in international shipping and courier delivery services. We have been building and continuously improving our service for more than 50 years. Key to our success is the strength of our global network, spanning more than 220 countries and territories, in which some 111,000 employees provide services to more than 2.6 million customers.

What really sets us apart is the international shipping expertise of our people. Their knowledge, coupled with their passion and 'Can-Do' attitude, delivers a truly world-class service and ensures that your shipments get to their destination securely and as quickly as possible.

DHL EXPRESS IN MALAYSIA

As the first worldwide carrier to operate in Malaysia and Asia Pacific, our experience gives us unique insight into the needs of our customers in the Malaysian market as it grows in scope, stature, and sophistication within the global economy.

DHL Express Malaysia owns the strongest ground infrastructure and most robust facilities among express integrators; encompassing six gateways, four dedicated aircrafts, 21 service centres, 185 point of sales, and 348 vehicles. All serve to ensure we provide comprehensive coverage and great service quality.

DHL’s dedicated network as well as commercial airline partnerships connects our Central Asia Hub in Hong Kong to the rest of the world. With such nimble network connection, we are able to offer competitive service with better transit time as well as direct and efficient routing of shipments from Malaysia to key Asia Pacific and European destinations (e.g. TDX 9:00 and 12:00 delivery to major AP destinations).

History

DHL is the first international air express company to set up operations in Malaysia since 1973. With our experience in local and regional markets, you can expect the highest level of quality and service in a total logistics solution. We have invested continuously in people to make improvements in infrastructure and systems. We have built the world's most sophisticated computerised Customs clearance network and introduced a nationwide mobile scanning system.

We cater to all needs when it comes to international business. We understand the importance of reliability and time critical shipments to keep businesses running smoothly.

Time Definite

DHL Express Worldwide

DHL Express 9:00*, 10:30*, 12:00*

DHL Express Domestic

Same Day

Industry Solutions

Medical Express

Value Added Services

Extended Liability

DHL. Excellence simply delivered.

DHL Express is the global market leader and specialist in international shipping and courier delivery services. We have been building and continuously improving our service for more than 50 years. Key to our success is the strength of our global network, spanning more than 220 countries and territories, in which some 111,000 employees provide services to more than 2.6 million customers.

What really sets us apart is the international shipping expertise of our people. Their knowledge, coupled with their passion and 'Can-Do' attitude, delivers a truly world-class service and ensures that your shipments get to their destination securely and as quickly as possible.

DHL EXPRESS IN MALAYSIA

As the first worldwide carrier to operate in Malaysia and Asia Pacific, our experience gives us unique insight into the needs of our customers in the Malaysian market as it grows in scope, stature, and sophistication within the global economy.

DHL Express Malaysia owns the strongest ground infrastructure and most robust facilities among express integrators; encompassing six gateways, four dedicated aircrafts, 21 service centres, 185 point of sales, and 348 vehicles. All serve to ensure we provide comprehensive coverage and great service quality.

DHL’s dedicated network as well as commercial airline partnerships connects our Central Asia Hub in Hong Kong to the rest of the world. With such nimble network connection, we are able to offer competitive service with better transit time as well as direct and efficient routing of shipments from Malaysia to key Asia Pacific and European destinations (e.g. TDX 9:00 and 12:00 delivery to major AP destinations).

History

DHL is the first international air express company to set up operations in Malaysia since 1973. With our experience in local and regional markets, you can expect the highest level of quality and service in a total logistics solution. We have invested continuously in people to make improvements in infrastructure and systems. We have built the world's most sophisticated computerised Customs clearance network and introduced a nationwide mobile scanning system.

We cater to all needs when it comes to international business. We understand the importance of reliability and time critical shipments to keep businesses running smoothly.