Gateway Operations Duty Manager

DHL Express; Sepang; On-site; MYR 60,000 - 90,000; Full time

Job summary

DHL Express Malaysia is seeking an experienced operations supervisor to lead a team of supervisors, team leads and operations agents, ensuring service standards are met in a safe and secure manner.

You will coordinate shift operations to meet demand, respond quickly to issues, drive continuous improvement, monitor ground handler and warehouse performance, and develop KPIs with team members to foster a high‑performance culture.

Qualifications

• Diploma (or equivalent) required with 3–5 years of operations experience, preferably in transportation or logistics.
• Exhibits ingenuity, creativity, resourcefulness and empathy.
• Strong relationship skills to network across multiple levels of an organization.

Responsibilities

• Manage a team of supervisors, team leads and operations agents to meet service standards safely.
• Coordinate shift operations to meet demand and ensure high service quality.
• Respond quickly to issues and make effective decisions during shifts.
• Identify training needs and drive career development for the team.
• Develop KPIs with team members and monitor performance.
• Ensure close communication between functions to maintain operational efficiency.
• Monitor equipment and warehouse performance and complete necessary reports.
• Enforce shipment security measures and controls.

Skills

Team leadership

Operations management

Decision making

Communication

Training & development

KPI development

Education

Diploma or equivalent

Job description

Jora Malaysia will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS

Would you like to become part of the world’s most international company?

A company that pioneered cross-border express delivery in 1969 is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Do you want to make a difference? Then come to our Insanely Centric Team and become a Certified International Specialist!

We are committed to equal opportunity and reject any forms of discrimination. The basis for employee selection at DHL Group is qualification, performance, skills and experience.

YOUR TASKS

Manage a team of supervisors, team leads and operations agents to consistently meet service standards and performance in a safe and secure manner.

Coordinate shift operations to meet operational demands at a high service quality level.

Respond accurately and make prompt and effective decisions to address any issues encountered during the shift operation.

Meet with supervisors to discuss and determine continuous improvement options.

Monitor operations to ensure service procedures and performance standards are met.

Ensure close communication and co-ordination between different functions as a result to maintain the operation efficiency.

Regularly coordinate equipment checks to initiate proactive maintenance in cases of potential failure.

Enforce the shipment security measures and controls.

Monitors E-mail messages, initiates follow-up action or ensures the Duty Manager on the next shift is informed.

Ensure manpower is correctly allocated to handle the daily workload.

Monitor ground handler and warehouse performance and complete all necessary reports.

Maintain a safe, clean and fair working environment for all employees Develop a culture of quality, service excellence (for internal customers), flexibility and cost consciousness.

Identify training needs and career development opportunities to drive a high-performance team.

Develop KPIs with team members and monitor individual performance.

Qualifications

YOUR PROFILE

Exhibits an exceptional degree of ingenuity, creativity, resourcefulness and empathy.

Well- developed relationship skill and ability to network with multiple levels of an organization and other business units.

Typicaly requires Diploma (or equivalent)3-5 years operations experience, preferably within transportation or logistics industry