Gateway IT Operations Specialist

J&T Express; Selangor; On-site; MYR 36,000 - 72,000; Full time

Job summary

Jora Malaysia is seeking an IT support specialist to provide first-level support for gateway operational systems and equipment in Selangor. You will troubleshoot PCs, printers, scanners, handheld devices, and network connections, and assist with installations and maintenance of hardware and software.

Responsibilities include monitoring system performance, supporting parcel scanning and tracking applications, coordinating with central IT and vendors, maintaining asset records, and guiding staff

Qualifications

• Provide first-level IT support for gateway operational systems and equipment.
• Troubleshoot computers, laptops, printers, scanners, handheld devices, network connections, and other IT equipment.
• Support the installation, configuration, maintenance, and troubleshooting of IT hardware and software.
• Monitor the availability and performance of gateway network and operational systems.
• Support operational systems used for parcel scanning, sorting, tracking, attendance, and other gateway activities.
• Respond promptly to IT issues affecting parcel processing and gateway operations.
• Coordinate with central IT, vendors, and service providers to resolve technical issues when required.
• Maintain proper records of IT assets, equipment, repairs, replacements, and system incidents.
• Assist with user account, access, and system permission requests according to company procedures.
• Conduct regular checks on IT equipment and identify potential technical issues before they affect operations.
• Provide basic IT training and technical guidance to gateway operation staff.
• Support CCTV, access control, network devices, and other technology infrastructure where applicable.
• Ensure IT equipment and systems are used in accordance with company policies and security requirements.
• Assist with system upgrades, new equipment deployment, and IT-related projects.
• Prepare IT incident reports and provide updates on unresolved technical issues.
• Perform other IT-related duties assigned by management.

Responsibilities

• Provide first-level IT support for gateway operational systems and equipment.
• Troubleshoot and resolve IT hardware and software issues impacting gateway operations.
• Coordinate with central IT and vendors to resolve technical issues.
• Maintain records of IT assets, incidents, and repairs.
• Assist with user access requests and system permissions.
• Provide basic IT training and guidance to staff.
• Support CCTV and access control as needed.

Skills

IT support

Troubleshooting

Network troubleshooting

Asset management

Vendor coordination

CCTV

Access control

User accounts

Technical training

System upgrades

Tools

Windows OS

Networking equipment

CCTV systems

Job description

Jora Malaysia is seeking an IT support specialist to provide first-level support for gateway operational systems and equipment in Selangor. You will troubleshoot PCs, printers, scanners, handheld devices, and network connections, and assist with installations and maintenance of hardware and software.

Responsibilities include monitoring system performance, supporting parcel scanning and tracking applications, coordinating with central IT and vendors, maintaining asset records, and guiding staff