Senior IT Operations & Security Specialist

HFC Tech; Selangor; On-site; MYR 60,000 - 90,000; Full time

Job summary

Jora Malaysia is seeking an experienced IT professional to provide daily support for hardware, software, network, email, and business applications. You will install, configure, and troubleshoot desktops, laptops, servers, printers, CCTV, and access control devices to minimize downtime.

The role requires 5–7 years in IT support, strong knowledge of Microsoft 365, Windows OS, networking, and cybersecurity basics, plus excellent analytical and communication skills.

Qualifications

• Diploma or Bachelor's degree in Information Technology / Computer Science or equivalent.
• 5–7 years of relevant IT support experience preferred.
• Experience communicating with cross-cultural teams, especially with Chinese colleagues, is a plus.
• Solid knowledge of Microsoft 365, Windows operating systems, networking, and cybersecurity basics.
• Strong analytical, problem-solving, and documentation skills.

Responsibilities

• Provide daily IT support for hardware, software, network, email, and business application issues to ensure minimal operational downtime.
• Install, configure, maintain, and troubleshoot desktops, laptops, servers, printers, network devices, CCTV systems, access control systems, and other IT equipment.
• Administer and maintain Windows Server, Active Directory, Microsoft 365, email systems, user accounts, access rights, and security permissions.
• Monitor and maintain network infrastructure, including LAN, WAN, Wi-Fi, VPN, firewalls, switches, internet connectivity, and server performance.
• Perform routine system monitoring, preventive maintenance, data backup and software updates to ensure business continuity.
• Diagnose and resolve hardware, software, operating system, and network-related issues promptly while maintaining service quality.
• Plan, implement, and manage IT infrastructure projects, system upgrades and digital transformation initiatives.
• Coordinate with external vendors and service providers for IT maintenance, technical support, equipment procurement, warranty claims, and project implementation.
• Develop, implement, and enforce IT security policies, cybersecurity measures, access controls, and data protection procedures.
• Maintain accurate records of IT assets, software licenses, warranties, inventory, and technical documentation.
• Evaluate, recommend, and procure IT hardware, software, and technology solutions based on business requirements and budget.
• Prepare IT reports, system documentation, standard operating procedures (SOPs), and user manuals.
• Conduct IT orientation, user training, and technical guidance to improve employees’ IT knowledge and system utilization.
• Collaborate with department heads to identify technology requirements and recommend continuous process improvements.
• Ensure IT systems comply with company policies, internal controls, and applicable regulatory or certification requirements.
• Supervise, coach, and provide technical guidance to junior IT personnel or outsourced IT support where applicable.
• Respond to emergency IT incidents and provide after-office-hours support when required to ensure business continuity.
• Perform any other duties or responsibilities assigned by Management from time to time.

Skills

IT support

Networking

Windows OS

Microsoft 365

Analytical skills

Communication

Independent work

Troubleshooting

Education

Diploma or Bachelor's in IT/CS

Tools

Microsoft 365

Windows Server

Networking hardware

Job description

Jora Malaysia is seeking an experienced IT professional to provide daily support for hardware, software, network, email, and business applications. You will install, configure, and troubleshoot desktops, laptops, servers, printers, CCTV, and access control devices to minimize downtime.

The role requires 5–7 years in IT support, strong knowledge of Microsoft 365, Windows OS, networking, and cybersecurity basics, plus excellent analytical and communication skills.