Front Office Manager: Guest Experience Leader

Moxy Putrajaya; Putrajaya; On-site; MYR 120,000 - 180,000; Full time

Job summary

Moxy Putrajaya is seeking a passionate Front Office Manager to lead the Front Office Crew, ensuring seamless arrivals, departures, and memorable guest journeys. You will coach leaders, drive service excellence, and champion the MOXY vibe daily.

You will also manage staffing, budgets, and cross-department collaboration with Housekeeping, Engineering, and F&B to deliver outstanding guest experiences in a fast-paced hotel environment.

Qualifications

• Experience leading a Front Office team in a hotel.
• Strong leadership and people development skills.
• Excellent communication, problem-solving, and decision-making abilities.
• Operational and financial acumen in hotel settings.

Responsibilities

• Lead and manage all Front Office operations, including Front Desk, Guest Services, Concierge, Bell Services, and At Your Service.
• Drive exceptional guest experiences and ensure seamless arrivals, departures, and in-house stays.
• Lead, coach, and develop Front Office leaders and Crew members to achieve service excellence.
• Monitor guest satisfaction, reviews, and feedback while implementing improvements to enhance the guest experience.
• Ensure departmental goals, service standards, and financial targets are achieved.
• Manage staffing levels, scheduling, training, and performance management.
• Collaborate closely with Housekeeping, Engineering, Food & Beverage, and other departments to ensure smooth hotel operations.
• Resolve guest concerns effectively and act as a service champion for the hotel.
• Monitor operational and financial performance, including expenses, payroll, and departmental budgets.
• Ensure compliance with Marriott and Moxy brand standards, policies, and procedures.

Skills

Leadership

Communication

Problem-solving

Financial acumen

Front Office leadership

Education

Diploma or Degree in Hospitality or Business

Job description

Moxy Putrajaya is seeking a passionate Front Office Manager to lead the Front Office Crew, ensuring seamless arrivals, departures, and memorable guest journeys. You will coach leaders, drive service excellence, and champion the MOXY vibe daily.

You will also manage staffing, budgets, and cross-department collaboration with Housekeeping, Engineering, and F&B to deliver outstanding guest experiences in a fast-paced hotel environment.