Senior Concierge Operations Lead

Moxy Hotels; Putrajaya; On-site; MYR 100,000 - 167,000; Full time

Job summary

Moxy Hotels in Putrajaya, Malaysia is seeking an experienced Concierge Manager to oversee daily concierge operations and deliver memorable guest experiences. You will coordinate guest services, reservations, and VIP support while collaborating with hotel departments to meet brand standards.

The role emphasizes maintaining guest relationships, managing staff performance, and ensuring smooth front-of-house operations for a premium hotel experience.

Qualifications

• High school diploma or GED; 2 years experience in guest services, front desk, or related area.
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; no prior work experience required

Responsibilities

• Coordinates day-to-day concierge operations to meet guest expectations.
• Develops goals and plans to prioritize, organize, and accomplish work.
• Supports concierge team to drive guest satisfaction and financial results.
• Maintains knowledge of hotel services and local attractions to enhance guest experiences.
• Provides check-in/check-out services and handles reservations as needed.
• Maintains awareness of VIP guests and special requests to ensure personalized service.

Education

High school diploma or GED

2-year degree in Hotel/Restaurant Management or related major

Job description

Moxy Hotels in Putrajaya, Malaysia is seeking an experienced Concierge Manager to oversee daily concierge operations and deliver memorable guest experiences. You will coordinate guest services, reservations, and VIP support while collaborating with hotel departments to meet brand standards.

The role emphasizes maintaining guest relationships, managing staff performance, and ensuring smooth front-of-house operations for a premium hotel experience.