Guest Experience Concierge Lead

Moxy Putrajaya; Putrajaya; On-site; MYR 60,000 - 90,000; Full time

Job summary

Moxy Putrajaya is seeking a dynamic Concierge Supervisor to lead the Concierge Crew and deliver personalized service that goes beyond expectations.

You will oversee daily operations, handle guest requests, and coordinate across front office, housekeeping, and other departments to ensure memorable stays. Strong leadership, hospitality knowledge, and a proactive approach are essential to thrive in this role.

Qualifications

• Demonstrated leadership and team development skills.
• Excellent communication and guest interaction ability.
• Strong knowledge of local attractions, dining, transportation.
• Experience in Concierge, Front Office, or guest services roles preferred.

Responsibilities

• Supervise daily Concierge operations and ensure seamless guest service.
• Respond to guest requests for transportation, reservations, and local experiences.
• Provide personalized recommendations to enhance guest stays.
• Coordinate with other departments to resolve issues and manage service recovery.
• Record and track guest calls, messages, and requests for follow-up.

Skills

Leadership

Team development

Communication

Guest service

Local knowledge

Multitasking

Problem solving

Attention to detail

Supervisory exp

Job description

Moxy Putrajaya is seeking a dynamic Concierge Supervisor to lead the Concierge Crew and deliver personalized service that goes beyond expectations.

You will oversee daily operations, handle guest requests, and coordinate across front office, housekeeping, and other departments to ensure memorable stays. Strong leadership, hospitality knowledge, and a proactive approach are essential to thrive in this role.