Guest Experience Expert (Front Office)

Moxy Putrajaya; Putrajaya; On-site; MYR 40,000 - 54,000; Full time

Job summary

Moxy Putrajaya is seeking a confident Guest Experience Expert to be the face of the hotel, guiding guests through every stage of their journey and creating memorable moments. You will manage arrivals and departures, offer local recommendations, handle requests, and collaborate with other teams to ensure seamless stays.

Join a vibrant team that values personality, energy, and connection. The role emphasizes personalized service, brand-aligned experiences, and proactive guest recovery to leave

Qualifications

• Passion for hospitality and connecting with people.
• Excellent communication and interpersonal skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Flexibility to work shifts, weekends and public holidays.
• Front Office/Guest Services experience is an advantage but not essential.

Responsibilities

• Deliver a welcoming, engaging, and personalized guest experience from check-in to check-out.
• Handle front desk operations, including guest arrivals, departures, reservations, and payment processing.
• Respond promptly to guest requests and provide solutions that exceed expectations.
• Share local knowledge, recommendations, and insider tips to help guests make the most of their stay.
• Complete daily operational tasks, reports, and administrative duties accurately.
• Assist guests with luggage handling and transportation to and from guest rooms when needed.
• Communicate effectively with Housekeeping, Engineering, and other departments to ensure seamless guest experiences.
• Resolve guest concerns professionally and create memorable service recovery experiences.
• Maintain Moxy and Marriott brand standards while creating a fun and vibrant atmosphere.

Skills

Hospitality

Communication

Interpersonal skills

Multitasking

Problem solving

Flexibility

Job description

At Moxy, we don't do ordinary check-ins. We're looking for confident, energetic, and outgoing personalities to join our team as Guest Experience Experts. This role goes beyond the traditional front desk position, creating memorable moments, building genuine connections, and bringing the Moxy vibe to life for every guest.

As a Guest Experience Expert, you'll be the face of the hotel, guiding guests through every stage of their journey. From seamless arrivals and departures to sharing local recommendations and resolving guest requests, you'll help create experiences that guests will remember long after they leave.

What You'll Do

• Deliver a welcoming, engaging, and personalized guest experience from check-in to check-out.
• Handle front desk operations, including guest arrivals, departures, reservations, and payment processing.
• Respond promptly to guest requests and provide solutions that exceed expectations.
• Share local knowledge, recommendations, and insider tips to help guests make the most of their stay.
• Complete daily operational tasks, reports, and administrative duties accurately.
• Assist guests with luggage handling and transportation to and from guest rooms when needed.
• Communicate effectively with Housekeeping, Engineering, and other departments to ensure seamless guest experiences.
• Resolve guest concerns professionally and create memorable service recovery experiences.
• Maintain Moxy and Marriott brand standards while creating a fun and vibrant atmosphere.

What Makes You a Great Fit

• Passion for hospitality and connecting with people.
• Friendly, confident, and outgoing personality.
• Excellent communication and interpersonal skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Problem-solving mindset with a commitment to exceptional guest service.
• Flexibility to work shifts, weekends, and public holidays.
• Previous Front Office, Guest Services, or hospitality experience is an advantage but not essential.

Why You'll Love MOXY

At Moxy, we hire for personality. We celebrate individuality, creativity, and authenticity. If you're someone who loves meeting new people, creating unforgettable experiences, and bringing positive energy to work every day, you'll fit right in with our Crew.