Guest Experience Ambassador

Moxy Putrajaya; Putrajaya; On-site; MYR 40,000 - 54,000; Full time

Job summary

Moxy Putrajaya is seeking a confident Guest Experience Expert to be the face of the hotel, guiding guests through every stage of their journey and creating memorable moments. You will manage arrivals and departures, offer local recommendations, handle requests, and collaborate with other teams to ensure seamless stays.

Join a vibrant team that values personality, energy, and connection. The role emphasizes personalized service, brand-aligned experiences, and proactive guest recovery to leave

Qualifications

• Passion for hospitality and connecting with people.
• Excellent communication and interpersonal skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Flexibility to work shifts, weekends and public holidays.
• Front Office/Guest Services experience is an advantage but not essential.

Responsibilities

• Deliver a welcoming, engaging, and personalized guest experience from check-in to check-out.
• Handle front desk operations, including guest arrivals, departures, reservations, and payment processing.
• Respond promptly to guest requests and provide solutions that exceed expectations.
• Share local knowledge, recommendations, and insider tips to help guests make the most of their stay.
• Complete daily operational tasks, reports, and administrative duties accurately.
• Assist guests with luggage handling and transportation to and from guest rooms when needed.
• Communicate effectively with Housekeeping, Engineering, and other departments to ensure seamless guest experiences.
• Resolve guest concerns professionally and create memorable service recovery experiences.
• Maintain Moxy and Marriott brand standards while creating a fun and vibrant atmosphere.

Skills

Hospitality

Communication

Interpersonal skills

Multitasking

Problem solving

Flexibility

Job description

Moxy Putrajaya is seeking a confident Guest Experience Expert to be the face of the hotel, guiding guests through every stage of their journey and creating memorable moments. You will manage arrivals and departures, offer local recommendations, handle requests, and collaborate with other teams to ensure seamless stays.

Join a vibrant team that values personality, energy, and connection. The role emphasizes personalized service, brand-aligned experiences, and proactive guest recovery to leave