Front Office Assistant

3M BINTANG SDN BHD; Kuala Lumpur; In loco; MYR 28.000 - 39.000; Tempo pieno

Descrizione del lavoro

3M BINTANG SDN BHD is seeking a Front Office Assistant to warmly welcome guests, manage reservations, and handle daily front desk operations in Kuala Lumpur. The role requires strong communication skills, cash handling experience, and a professional, guest-focused approach.

Responsibilities include processing payments, managing OTA bookings, maintaining PMS records, and coordinating with housekeeping. A rotating shift schedule and proficiency in English are essential.

Competenze

• Previous experience in a hotel front office or customer service role is preferred.
• Good knowledge of MS Office.
• Good communication and people skills. Customer service orientation.
• Responsible and accurate with cash handling and basic record-keeping.
• Willingness to work a rotating roster, including morning, afternoon, and night shifts.
• Proficient in English (oral and written).
• Minimum SPM - additional qualifications will be a plus.

Mansioni

• Welcome and process arriving guests and handle departures.
• Address guest feedback, complaints, and special requests promptly.
• Process payments, deposits, and credit card settlements.
• Manage OTA reservations, amendments, and cancellations.
• Monitor and track guest reviews across OTA platforms.
• Track all incoming reservations via emails, call-ins, walk-ins, and corporate bookings.
• Maintain accurate records within the PMS.
• Coordinate house status and urgent rooms with the housekeeping team.
• Relay maintenance issue reported by the guests.
• Submit daily sales reports to Management.
• Perform other duties and ad-hoc tasks as assigned by Management.

Conoscenze

Customer service

Communication

People skills

Cash handling

Formazione

SPM

Strumenti

MS Office

Descrizione del lavoro

Welcome and process arriving guests and handle departures.

Address guest feedback, complaints, and special requests promptly.

Process payments, deposits, and credit card settlements following protocols.

Manage Online Travel Agencies (OTA) reservations, amendments, and cancellations.

Monitor and track guest reviews across OTA platforms.

Track all incoming reservations via emails, call-ins, walk-ins, and corporate bookings.

Maintain accurate records within the Property Management System (PMS).

Coordinate house status and urgent rooms with the housekeeping team.

Relay maintenance issue reported by the guests.

Submit daily sales reports to Management.

Perform other duties and ad-hoc tasks as assigned by Management.

Requirements

Previous experience in a hotel front office or customer service role is preferred.

Good knowledge of MS Office.

Good communication and people skills. Customer service orientation.

Responsible and accurate with cash handling and basic record-keeping.

Willingness to work a rotating roster, including morning, afternoon, and night shifts.

Proficient in English (oral and written).

Minimum SPM - additional qualifications will be a plus.

What can I earn as a Front Office Assistant