Hotel Reservation Assistant

BOUTECH HOTELS GROUP SDN. BHD.; Kuala Lumpur; On-site; MYR 28,000 - 42,000; Full time

Job summary

BoutTech Hotels Group SDN. BHD. in Kuala Lumpur is seeking a Reservation Assistant to support the front desk by processing bookings from email, phone, CRS, sales office and travel agents.

You will maintain accurate records and handle confirmations and daily correspondence. The role requires 1–2 years of admin or customer service experience, with hotel exposure preferred. Familiarity with PMS or channel systems is an advantage.

Qualifications

• High school diploma or equivalent certification.
• 1–2 years of administrative or customer service experience, hotel experience preferred.
• Familiarity with PMS or hotel software is an advantage.
• Strong organizational, data-entry, and communication skills.
• Ability to work well under deadlines and in a team.

Responsibilities

• Process room reservations via email, telephone, CRS, sales office, and travel agents.
• Maintain accurate reservation records by arrival date and alphabetically.
• Prepare letters of confirmation and handle daily booking correspondence.
• Update bookings, cancellations, modifications, and deposits; notify front desk.
• Input rates and update inventory in PMS to maintain channel accuracy.
• Update room availability across hotel channels and official website.
• Track future room availabilities to support internal tracking.
• Assist with front office pre-registration and reception duties when needed.
• Maintain filing systems and administrative records.
• Undertake additional administrative duties as directed by management.

Skills

Strong organizational skills

Data entry

Professional communication

Team collaboration

Education

High school diploma or equivalent

Diploma or equivalent certification

Tools

PMS software

Channel distribution systems

Job description

Processes room reservations received via email, telephone, central reservation systems, the sales office, and travel agents.

Creates and maintains accurate reservation records categorized by arrival date and alphabetical listings.

Prepares formal letters of confirmation and handles daily booking correspondence.

Processes booking cancellations, modifications, and advance deposits, promptly communicating updates to the front desk.

Maintains a thorough knowledge of room types, locations, layouts, credit policies, and active package plans.

Inputs rates and updates inventory allotments in the Property Management System (PMS) as directed by management to maintain booking channel accuracy.

Updates room availability status across designated hotel channels and the official website under the guidance of superiors.

Tracks future room availabilities based on existing reservations to support internal tracking.

Prepares expected arrival lists and assists with front office pre-registration activities.

Maintains up-to-date filing systems and administrative records.

Keeps informed of front office procedures and assists with reception duties when operational demand requires.

Undertakes reasonable operational requests and administrative duties as directed by management.

REQUIREMENT

High school graduate, diploma or equivalent certification.

1 to 2 years of administrative or customer service experience; previous experience in a hotel environment is highly preferred.

Familiarity with basic hotel software, property management systems (PMS) or channel distribution systems is an advantage.

Strong organization skills, accurate data entry capabilities and clear professional communication skills.

Ability to handle tasks efficiently under operational deadlines and work effectively within a team environment.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have as a Reservation Assistant?
• Which of the following types of qualifications do you have?