Front Office Assistant

Fenix Inn; Malacca City; On-site; MYR 20,000 - 31,000; Full time

Benefits offered by this job

Annual remuneration adjustment

Dental

Medical

Miscellaneous allowance

Parking

Vision

Job summary

Fenix Inn Melaka is seeking a Front Desk / Reception role to warmly greet guests, manage check-ins/outs, and assist with bookings. You will handle payments, respond to inquiries via multiple channels, and support guests with information and services to ensure a comfortable stay.

The position requires flexibility for shifts, including evenings and public holidays. Training is provided for applicants with no prior experience, and a friendly, team-oriented attitude is valued.

Qualifications

• Experience in hotel front desk, reception, or customer service preferred.
• Willing to work shifts including public holidays.
• Able to communicate in English and Melayu.
• Team player who is friendly, proactive, and customer-oriented.
• Training provided for candidates with no experience.

Responsibilities

• Greet guests during check-in and check-out.
• Handle room bookings and guest details in the hotel system.
• Receive payments (cash, card, and online transfers) and issue receipts.
• Respond to guest inquiries via walk-in, phone, or WhatsApp.
• Provide information and assistance to guests in a professional manner.
• Handle guest requests or complaints promptly and politely.
• Maintain front desk and lobby area cleanliness and organization.
• Record daily transactions and assist with light operational tasks.

Skills

Front desk operations

Customer service

Communication

Cash handling

Education

High school diploma

Tools

Hotel management software

Job description

Front Desk / Reception role at a hotel, responsible for greeting guests during check-in and check-out, handling room bookings, processing payments, and responding to guest inquiries via multiple channels.

Key responsibilities

Greet guests warmly during check-in and check-out

Handle room bookings and guest details in the hotel system

Receive payments (cash / card / online transfer) & issue receipts

Respond to guest inquiries via walk-in, phone, or WhatsApp

Provide assistance and information to guests in a friendly and professional manner

Handle guest requests or complaints promptly and politely

Maintain cleanliness and organization of the front desk and lobby area

Record daily transactions and prepare basic reports

Assist with light operational tasks when needed

About you

Computer literate and able to communicate well in both English & Melayu

Willing to work on shift and during Public Holidays

Able to rotate shifts, including evening to late-night shifts

Willing to work overtime (OT) when required

Must be able to work well in a team and follow instructions properly

Candidates with relevant experience in hotel front desk, reception, or customer service will be given preference

Friendly, hardworking, fast learner & customer-oriented

Training will be provided for candidates with no experience

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have as a Front Office Assistant?
• Which of the following types of qualifications do you have?
• How would you rate your Bahasa Malaysia language skills?

Fenix Inn

Agriculture, Forestry & Fishing 11-50 employees

Fenix Inn Melaka was established in 2006 and this budget hotel in Melaka has since grown from a 36-room hotel to a recognized 82-room landmark and 8 apartments for accommodation in Malacca. As we strive for excellence, we pride ourselves for cleanliness and convenience is our aim to make our guests feel at home.

Fenix Inn is conveniently located at the heart of Melaka Town; it is also a stone throw away from the UNESCO World Heritage Sites, popular shopping, dining, and entertainment spots. While a well-established healthcare facility, Mahkota Medical Centre is also just around the corner.

Fenix Inn Melaka was established in 2006 and this budget hotel in Melaka has since grown from a 36-room hotel to a recognized 82-room landmark and 8 apartments for accommodation in Malacca. As we strive for excellence, we pride ourselves for cleanliness and convenience is our aim to make our guests feel at home.

Fenix Inn is conveniently located at the heart of Melaka Town; it is also a stone throw away from the UNESCO World Heritage Sites, popular shopping, dining, and entertainment spots. While a well-established healthcare facility, Mahkota Medical Centre is also just around the corner.

Perks and benefits Annual remuneration adjustment and attractive bonu Dental Medical Miscellaneous allowance Parking Vision

What can I earn as a Front Office Assistant