Front Office Supervisor

3M BINTANG SDN BHD; Kuala Lumpur; Sur place; MYR 45 000 - 78 000; Plein temps

Résumé du poste

3M BINTANG SDN BHD is seeking a Front Office Supervisor in Kuala Lumpur to oversee daily operations, verify reports, handle payments, and coordinate with housekeeping for ready rooms. The role requires leadership to coach staff on SOPs and to train new hires on PMS usage, while ensuring guest satisfaction and smooth check-ins.

You will manage rosters, handle guest inquiries, and resolve billing issues with professionalism, using proficiency in Bahasa Malaysia and English.

Qualifications

• Diploma in Hospitality Management or equivalent with 2 years in a supervisory hospitality role.
• Service-focused personality with strong problem-solving skills and leadership by example.
• Proficient in Bahasa Malaysia and English; additional local languages are a plus.

Responsabilités

• Oversee daily Front Office operations including verifying reports, payments, and room allocations.
• Coordinate with housekeeping on room status and guest requests; ensure rooms ready for sale.
• Coach and supervise Front Office staff on SOPs; conduct shift briefings and training.
• Lead PMS training and SOPs for new Front Office staff; create weekly rosters.
• Address guest inquiries, resolve complaints and billing issues promptly and professionally.

Connaissances

Leadership

Customer service

Problem solving

Bahasa Malaysia

English

Formation

Diploma in Hospitality Management

Outils

Property Management System (PMS)

Microsoft Office

Cashiering

Description du poste

Oversee daily Front Office operations, including verifying daily reports, payment, modification and cancellation requests, cash floats, and room allocations.

Coordinate closely with the housekeeping department regarding room status and special guest requests, and inspect rooms daily to ensure cleanliness standards are met and rooms are ready for sale.

Standard Operating Procedures (SOPs) Compliance

Guide Front Office staff to follow established hotel standard SOPs by coaching, side-by-side training, and shift briefings.

Identify procedural gaps and take immediate corrective action to realign the team with brand standards.

Guest Relations & Problem Solving

Respond to guest pre-arrival inquiries and allocate rooms in accordance with guest preferences and special remarks.

Resolve guest complaints and billing issues promptly and professionally.

Staff Supervision & Administration

Actively leading PMS and SOPs training for new front office staff.

Create weekly rosters and arrange coverage in the event of team members’ emergency leave.

Qualifications

Diploma in Hospitality Management / relevant industry or equivalent 2 years of experience in a supervisory hospitality role.

A service-focused personality, strong problem-solving skill and the ability to lead by example.

Proficient in Bahasa Malaysia and English language; other local languages are a strong plus given Malaysia’s tourism demographic.

Proficient in Property Management System (PMS), Microsoft Office (Word, Excel), and basic cashiering.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have as a Front Office Supervisor?
• Which of the following types of qualifications do you have?
• How would you rate your Bahasa Malaysia language skills?
• Do you have experience using Property Management Software?
• How would you rate your English language skills?

What can I earn as a Front Office Supervisor