Front Office

The Royal Selangor Golf Club; Kuala Lumpur; On-site; MYR 31,000 - 47,000; Full time

Job summary

The Royal Selangor Golf Club in Kuala Lumpur is seeking a Front Office Officer to support day-to-day front desk operations and customer service for Members and guests. You will greet guests, handle inquiries, take and record bookings, and coordinate with other departments.

The role requires excellent English and Bahasa Malaysia communication, a neat appearance, and willingness to work shift hours. Established since 1893, the Club values courteous service and reliable administrative support to

Qualifications

• 3 years working experience in front office or related field.
• Excellent oral and written communications in English and Bahasa Malaysia.
• Interpersonal skills and ability to build relationships internally and externally.
• Good organizational skills and proficient in Microsoft Office.
• Willingness to work flexible hours - shift work.

Responsibilities

• Provide high level of customer service to Members and guests.
• Greet and attend to Members' needs and inquiries.
• Taking and recording bookings as received.
• Coordinate and follow-up with various departments on all other work related matters.
• Any other related assignments pertaining to general Front-Office duties.

Skills

Customer service

Communication

Interpersonal skills

Organizational skills

Microsoft Office

Education

SPM or above

Tools

Microsoft Office

Job description

To handle administrative duties and support customer services functions for the day-to-day operations of the Club's front office. To attend inquiries, provide information and handle incoming telephone calls.

In general the Front Office Officer will carry out the following:

• Provide high level of customer service to Members and guest
• Greet and attend to the members need and inquiry
• Taking and recording bookings as received
• Coordinate and follow-up with various department on all other work related matters.
• Any other related assignments and duties pertaining to general nature of Front-Office as & when required by the Club.

QUALIFICATIONS

• SPM and above or equivalent.
• At least 3 years’ working experience in the related field.
• Excellent oral and written communications skills in English and Bahasa Malaysia.
• Interpersonal savvy, able to build good relationship internally and externally.
• Good organisational skills and proficient in Microsoft Office.
• Neat and presentable
• Willingness to work flexible hours - shift work

Your application will include the following questions:

• Which of the following types of qualifications do you have?
• Which of the following languages are you fluent in?
• What's your expected monthly basic salary?
• Do you have customer service experience?
• Which of the following Microsoft Office products are you experienced with?
• How many years' experience do you have as a Front Office Assistant?
• Are you willing to undergo a pre-employment background check?
• Are you available to work public holidays?

Established in 1893, The Royal Selangor Golf Club is the premier golf club in Malaysia and one of the best in the region with a range of outstanding facilities and services. We are looking for suitable, highly motivated and capable candidates to join our company.