Guest Service Manager

Genting Malaysia; Malaysia; On-site; MYR 45,000 - 78,000; Full time

Job summary

Genting Malaysia is seeking a Front Office Supervisor to uphold the highest service standards across guest interactions in Malaysia. You will handle guest requests and complaints professionally, write operational reports, and lead frontline staff to ensure smooth check-ins and a consistently warm welcome for all guests.

This role requires strong leadership, basic computer literacy, and the ability to work long hours with a keen eye for detail, aiming to deliver memorable guest experiences at our

Qualifications

• Minimum SPM education; degree/diploma/certificate in hotel management preferred.
• Basic computer knowledge required.
• Preferably 2 years of supervisor experience.

Responsibilities

• Maintain Front Office to uphold high quality standards and order.
• Handle guest requests and complaints efficiently with service recovery.

Skills

Basic computer skills

Interpersonal skills

Leadership

Report writing

Customer service

Education

Minimum SPM education; Degree/Diploma/Certificate in Hotel Management preferred

Job description

Select how often (in days) to receive an alert:

Genting Malaysia is a leading multinational conglomerate that is principally involved in the leisure and hospitality business, covering theme parks, casinos, hotels, seaside resorts and entertainment venues in Malaysia, the UK, and the US. It is one of the largest listed companies in Malaysia.
With decades of experience and milestones, Genting Malaysia celebrates its 60 Years Diamond Jubilee in 2025, stamping its mark as a leading tourism and entertainment hub with award-winning properties and world-class attractions such as Genting SkyWorlds Theme Park, Skytropolis Indoor Theme Park, Crockfords, and more. Even with all these accolades, Genting Malaysia is constantly expanding and making big waves in the hospitality industry.

If you are searching for a dynamic career full of exciting growth opportunities; look no further and join us today!

BASIC FUNCTION:

In charge of Front Office Department preserving the best quality standards and good order of the House as expresses by the Management.

To handle guest request and complaints efficiently and professionally with justify service recovery.

JOB SPECIFICATION:

• Minimum SPM Education. Preferably Degree/ Diploma/ Certificate in Hotel Management.
• Basic Computer Knowledge
• Preferably with two (2) years working experience as Supervisor
• Well versed in Front Office job function
• Able to write reports and make recommendation when required
• Abilities to work independently
• Good interpersonal skill
• Good leadership
• Interest to work with people
• Willing to work long hour
• Pleasant personallity

Be part of an exciting history-in-the-making, help shape the future with us. This is a golden opportunity for you to establish a strong foundation for a great career within the company.

Job Segment: Service Manager, Manager, Customer Service, Management