Front Office Assistant

Flamingo Hotel by the beach, Penang; Penang; On-site; MYR 28,000 - 42,000; Full time

Job summary

Flamingo Hotel by the beach, Penang invites a Front Office Assistant to join our guest services team in Penang. This full-time role places you at the heart of our hotel operations, greeting guests and handling check-ins with efficiency and warmth.

You will assist with inquiries, provide information on local attractions, process payments securely, and support administrative tasks to maintain a smooth front office flow.

Qualifications

• Experience in a guest-facing role, preferably in hospitality or customer service.
• Excellent communication with guests and colleagues.
• Strong organisational and multitasking abilities.
• Proficiency with computer systems and hotel management software, or willingness to learn.

Responsibilities

• Greet guests on arrival and process check-ins efficiently and accurately.
• Manage guest inquiries and requests to ensure satisfaction.
• Handle telephone and email communications professionally.
• Provide information on hotel facilities and local attractions.
• Process checkouts and secure payments.
• Maintain a welcoming front office area and assist with admin tasks.
• Assist with guest complaints and escalate when needed.
• Support colleagues across departments and contribute to a positive team environment.

Skills

Guest service

Communication

Multitasking

PMS software

English & BM

Shift flexibility

Tools

Hotel PMS

Job description

About the role

Flamingo Hotel by the beach, Penang is seeking a Front Office Assistant to join our dynamic guest services team. This is a full-time position based in Penang, where you will be at the heart of our hotel operations, delivering exceptional service to our guests from the moment they arrive. The Front Office Assistant plays a vital role in creating positive first impressions and ensuring guests feel welcomed and valued throughout their stay. This position is essential to maintaining the high standards of hospitality and efficiency that define Flamingo Hotel by the beach, Penang.

What you'll be doing

Greeting guests upon arrival with a warm welcome and processing check-ins efficiently and accurately

Managing guest inquiries and requests, responding promptly to ensure guest satisfaction

Handling telephone and email communications professionally and courteously

Providing information about hotel facilities, local attractions and dining options to guests

Processing guest checkout procedures and handling payment transactions securely

Maintaining the front office area, ensuring it remains clean, organised and welcoming

Supporting the Front Office team with administrative tasks and record-keeping

Assisting with guest complaints or concerns, escalating issues appropriately when necessary

Contributing to a positive team environment and supporting colleagues across all departments

What we’re looking for

Previous experience in a guest-facing role, preferably in hospitality, hotel or customer service environments

Excellent communication skills with the ability to interact professionally with guests and colleagues

Strong organisational and multitasking abilities, capable of managing multiple requests simultaneously

Proficiency with computer systems and hotel management software, or willingness to learn quickly

A friendly, patient demeanour with a genuine passion for delivering outstanding customer service

Attention to detail and accuracy when processing bookings and handling financial transactions

Flexibility and reliability, with availability to work shifts including evenings and weekends

Fluency in English and Bahasa Malaysia.

Grooming standards aligned with hotel expectations.

Flamingo Hotel by the beach Penang is owned by Magnum Leisure Sdn. Bhd. There are 280 rooms in this hotel with facilities such as the swimming pool with jacuzzi, lounge known as Flamingo Theque, Jewelry Shop, Convenient and Souvenir Store, Kid's Club, Business Centre, Ballroom and Function Rooms, as well as direct access to beach with an array of beach sports such as parasailing, banana boats and canoeing.