Guest Services Officer - Front Desk

Four Seasons; Kuala Lumpur; On-site; MYR 30,000 - 40,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

Training and development opportunities

Complimentary accommodation at Four Seasons

Complimentary meals for employees

Job summary

Four Seasons in Kuala Lumpur is seeking a Guest Services Officer for the front desk. The candidate will manage check-ins and check-outs, ensuring a warm welcome for guests while addressing their inquiries and needs. A strong background in front office operations and proficiency in English and Bahasa Malaysia are essential.

The role offers a full-time position with competitive salary and excellent benefits, including accommodation, training, and meals.

Qualifications

• Excellent personal presentation and interpersonal skills are required.
• Flexibility to work all shifts, including weekends and holidays.

Responsibilities

• Check in guests efficiently and warmly using their names.
• Handle guest interactions with professionalism and hospitality.
• Use computer systems to perform check-ins and check-outs.

Skills

Guest service affinity

Interpersonal skills

Front office operations knowledge

Opera System

English proficiency

Bahasa Malaysia proficiency

Education

Certificate in related discipline

Job description

Guest Services Officer – Front Desk

Location: Four Seasons Hotel Kuala Lumpur, Kuala Lumpur.

What You Will Do

• Check in guests efficiently and warmly, using their names and ensuring correct room type and rate.
• Check out guests, assess satisfaction, collect keys, post late charges, and present the final bill.
• Maintain the assigned cash bank, make change, cash checks, exchange foreign currency, and reconcile all transactions at shift close.
• Handle all guest interactions with hospitality and professionalism, accommodating special requests, resolving complaints, and responding to inquiries about hotel services, operations, key personnel, events, and directions.
• Use computer systems to check guests in and out, run daily reports, and select and block rooms for arrivals.
• Work harmoniously and professionally with co‑workers and supervisors.
• Accept reservations, changes, and cancellations in the absence of Reservations staff; answer guest calls and direct them appropriately when a Communications Operator is absent.
• Assist with responsibilities in the areas of Concierge, Bell Staff, Business Center, and lobby coverage during heavy volume or staff absences.
• Provide basic troubleshooting support for in‑room services such as Internet, TV, movies, games, and Web service.
• Collaborate with Bell Staff to ensure smooth handling of guest luggage, deliveries, and special requests.

What You Bring

• Affinity for guest service.
• Excellent personal presentation and interpersonal skills.
• Good knowledge of front office operations.
• Ability to use the Opera System is an advantage.
• Certificate in a related discipline.
• Flexibility to work all shifts, weekends, and holidays as required.
• Excellent reading, writing, and oral proficiency in English.
• Ability to speak, read, and write Bahasa Malaysia.
• Right to work in Malaysia.

What We Offer

• Competitive salary and a comprehensive benefits package.
• Excellent training and development opportunities.
• Complimentary accommodation at other Four Seasons Hotels and Resorts.
• Complimentary dry cleaning for employee uniforms.
• Complimentary employee meals.

Work Type: Full Time

Visa sponsorship is not available for this role. Due to strict work permit regulations, the position is applicable to local candidates or candidates with Malaysian Permanent Resident status only. Only successful candidates will be contacted.