FRONT OFFICE ASSISTANT

Credit Bureau Malaysia; Malaysia; On-site; MYR 23,436 - 43,524; Full time

Job summary

A hospitality company in Malaysia is looking for a Front Office Executive to manage guest arrivals, register guests professionally, and ensure accurate room assignments. The ideal candidate will have at least one year of experience in a deluxe hotel. Responsibilities include managing guest requests and maintaining a pleasant front desk atmosphere. Candidates with hospitality training and fluent English and Bahasa Malaysia are preferred. Enthusiasm for upselling services is essential, and a friendly demeanor is expected.

Qualifications

• Minimum of one year industrial experience at Front Office in a deluxe hotel.
• Must be able to work independently and maintain a courteous disposition.
• Ability to communicate fluently in English and Bahasa Malaysia.

Responsibilities

• Welcome and register guest arrivals professionally.
• Ensure accurate guest details and room assignments.
• Handle guest requests and inquiries promptly.

Skills

Independent work

Fluent in English

Fluent in Bahasa Malaysia

Clear communication

Education

SPM Grade Education

Hospitality training

Job description

• Welcoming and receiving of guest arrivals, registering and maintaining rapport with guests in a friendly and professional manner, cordially and with a pleasant smile.
• Ensure all registration cards have the proper information such as guest’s name, confirmation number, room rates, arrival and departure dates and billing instructions for guest signature.
• Register guests promptly following the SOP procedures for registration, key handling, and message handling, and ensure that they are provided with all the necessary information such as breakfast venue, facilities, "Hey Sunway" QR code, Sunway Discovery, ongoing promotion, etc.
• Verify assigned room status with the computer system and ensure that all rooms given to guests upon check‑ins are inspected clean.
• Ensure guest details are updated in the system immediately and accurately to know guests’ likes and dislikes or if there’s any special request.
• Ensure all telephone calls are answered promptly and clearly in a courteous and friendly manner.
• All guests’ requests must be well‑handled and followed up with the assistance of Service Centre.
• Have sound knowledge of all vouchers used or any other remarks pertaining to prepayment, or credit facilities in accordance with hotel policy at the Front Desk.
• Handling of the safe deposit boxes (issue and close) using proper forms at the lobby for the in‑house guests.
• Inform Guest Relation Executive or Duty Manager to welcome VIP guests.
• To keep the daily logbook up‑to‑date by recording briefing information, follow‑ups and guest comments.
• To prepare and print the daily shift reports such as "Arrival/In‑House Guest", "Credit Limit", "Vacant room" and "Departure Guest".
• To fill in the daily "Shift Check List" and complete the tasks assigned by Team Leader at the end of each individual shift or handover for follow‑up, if necessary.
• Ensure that a sales attitude is adopted at all times i.e. up‑selling rooms, restaurants, product and services available in the hotel, and to maintain awareness of any ongoing promotion, encourage enrolment for Sunway Discovery.
• Ensure the cleanliness and tidiness of the front desk counter including the maintenance of the equipment at all times.
• Ensure guest room change is minimized and handled in a proper manner, and all relevant departments are being communicated accordingly. Proper authorization to be obtained from the Team Leader or Duty Manager.
• Be aware of all hotel activities and layouts of the hotel, as well as knowledge of the Sunway Lagoon theme parks and Sunway Pyramid Mall.

Requirements

Qualifications

• SPM Grade Education
• Hospitality training from a recognized institution.

Experience

• Minimum of one (1) year industrial experience at Front Office in a deluxe hotel.

Skills

• Able to work independently and efficiently while maintaining a courteous disposition toward guests.
• To communicate fluently in English and Bahasa Malaysia with associates and hotel guests. Ability to speak other languages is an advantage.
• Ability to speak clearly, courteously, calmly and efficiently with all associates and guests.

Location

BDR SUNWAY

2100.00 - 3900.00