Duty Manager (Front Office)

Genting Malaysia Berhad; Genting Highlands; On-site; MYR 47,000 - 71,000; Full time

Job summary

Genting Malaysia Berhad's hotel division is seeking a Front Office Supervisor to ensure smooth operation at Genting Highlands property. You will oversee guest services, handle requests and complaints, and keep staff updated on accurate hotel information.

The role requires strong leadership, excellent communication, and solid computer skills to support front desk activities and guest experiences in a dynamic hospitality environment.

Qualifications

• Excellent interpersonal and communication skills (both written and oral).
• Strong leadership and organizing skills.
• Good working knowledge of computer software applications.

Responsibilities

• Responsible for the smooth operation of the hotel
• To be fully aware of the hotel’s emergency procedures with regard to safety of guests and employees
• Responsible for handling requests and complaints from guests
• Ensure that all employees are constantly updated on accurate hotel information
• To ensure the front of the Hotel is clean and tidy
• Be aware of all happenings in the hotel

Skills

Interpersonal skills

Communication skills

Leadership

Organizing skills

Computer skills

Education

Diploma in Hospitality Management / Hotel Catering

SPM with Front Office experience

Tools

Computer software

Job description

Responsible for the smooth operation of the hotel

To be fully aware of the hotel’s emergency procedures with regard to safety of guests and employees

Responsible for handling requests and complaints from guests

Ensure that all employees are constantly updated on accurate hotel information

To ensure the front of the Hotel is clean and tidy

Be aware of all happenings in the hotel

Job requirements:

Certificate / Diploma in Hospitality Management / Hotel Catering with 3 years' experience inclusive of 2 years' experience as Front Office Supervisor / Guest Service Assistant OR

SPM holder with 4 years' experience inclusive of 2 years' experience as Front Office Supervisor / Guest Service Assistant

Excellent interpersonal and communication skills (both written and oral).

Good working knowledge of computer software applications.

Strong leadership and organizing skills.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Travel Agents, Tour Operators & Tourist Services More than 10,000 employees

Genting Malaysia is a leading multinational conglomerate that is principally involved in the leisure and hospitality business, covering theme parks, casinos, hotels, seaside resorts and entertainment venues in Malaysia, the UK, and the US. It is one of the largest listed companies in Malaysia.

With over 50 years of experience and milestones, Genting Malaysia is currently expanding and transforming Resorts World Genting into the leading tourism and entertainment hub via the Genting Integrated Resort Transformation Plan. Under this plan, flagship projects include Skytropolis Indoor Theme Park, the outdoor theme park - Genting SkyWorlds - and the adjacent shopping complex - SkyAvenue, which houses some of the most prestigious lifestyle brands from around the world. The plaza also features a state-of-the-art cable car system, which connects SkyAvenue to the mid-hill Genting Highlands Premium Outlets, carrying up to 3,600 passengers per hour per way.