Front Desk & Patient Experience Specialist

KPJ Kajang Specialist Hospital; Kajang; Sur place; MYR 28 000 - 47 000; Plein temps

Résumé du poste

KPJ Kajang Specialist Hospital is seeking a proactive clinic receptionist to greet patients, manage appointments, and support smooth operations at our Kajang site. The role emphasizes courteous communication and accurate data handling in a busy outpatient setting.

You will coordinate with nurses and consultants, verify payments and insurance, and maintain tidy, welcoming reception areas, ensuring patient flow and service quality.

Qualifications

• Minimum SPM or Diploma in any discipline.
• 1–2 years of working experience in a clinic, hospital or customer service environment.
• Familiarity with outpatient clinic processes and healthcare terminology is an advantage.
• Experience with clinic management software or electronic health records (EHR) preferred.
• Proficiency in English and Bahasa Malaysia.

Responsabilités

• Greet patients and visitors professionally and courteously.
• Register, follow-up patients and update patient information accurately.
• Manage appointment bookings, rescheduling, walk-in queues and update patient appointments using the appointment system on daily basis.
• Answer phone calls, respond to inquiries, direct calls to appropriate personnel, and answer email inquiries promptly.
• Verify payment, insurance and corporate panel entitlement before consultation.
• Schedule, confirm, and coordinate with nurses, consultants, and other services to ensure efficient clinic operations.
• Ensure reception area is tidy, welcoming, and organized at all times.
• Guide cash payee foreigners to make necessary deposits before seeing the consultant and necessary investigations.
• Submit all statistical reports monthly and maintain documentation for Health Information Management Services.

Connaissances

Communication

Interpersonal skills

Customer service

Multitasking

Team player

Formation

SPM or Diploma

Outils

Clinic management software

EHR

Description du poste

KPJ Kajang Specialist Hospital is seeking a proactive clinic receptionist to greet patients, manage appointments, and support smooth operations at our Kajang site. The role emphasizes courteous communication and accurate data handling in a busy outpatient setting.

You will coordinate with nurses and consultants, verify payments and insurance, and maintain tidy, welcoming reception areas, ensuring patient flow and service quality.