Patient Access & Clinic Scheduling Specialist

KPJ Kluang Specialist Hospital; Kluang; On-site; MYR 22,000 - 36,000; Full time

Job summary

KPJ Kluang Specialist Hospital in Malaysia is seeking a Clinic Receptionist for the front desk. The role involves greeting patients, scheduling appointments, handling calls, registering patients, processing payments, and maintaining accurate records to support a smooth, welcoming clinic environment.

The position requires maintaining patient confidentiality, managing appointment flow, and assisting as a chaperone during procedures when needed, contributing to the overall efficiency of the clinic

Qualifications

• SPM with credit in English and Bahasa Malaysia.
• Able to converse and write in English and Malay fluently.
• Experience in a healthcare reception is a plus.

Responsibilities

• Cordially receive patients with or without appointments.
• Schedule appointments and register patients in the system.
• Answer phone calls, handle payments, and maintain records.
• Maintain patient confidentiality and clinic workflow.
• Assist as chaperone during procedures when needed.
• Ensure accurate charges and monthly census reporting.

Skills

Customer service

Phone handling

Multitasking

Education

SPM with English

Bahasa Malaysia proficiency

Job description

KPJ Kluang Specialist Hospital in Malaysia is seeking a Clinic Receptionist for the front desk. The role involves greeting patients, scheduling appointments, handling calls, registering patients, processing payments, and maintaining accurate records to support a smooth, welcoming clinic environment.

The position requires maintaining patient confidentiality, managing appointment flow, and assisting as a chaperone during procedures when needed, contributing to the overall efficiency of the clinic