Front Desk & Member Experience Coordinator

WORQ; Kuala Lumpur; Presencial; MYR 18.000 - 24.000; Jornada completa

Descripción de la vacante

WORQ seeks an energetic Office Front Desk Associate to welcome members and guests, manage reception, and support daily operations across hospitality, admin, and customer service.

You'll collaborate with Outlet and Community teams to ensure a safe, engaging coworking environment, handle mail and deliveries, and assist with events and billing tasks as needed. Fluent English required; Mandarin/Malay a plus.

Formación

• Friendly, reliable and customer‑focused.
• Detail-oriented with good administrative and organizational skills.
• Able to multitask in a fast-paced environment.
• Comfortable working independently while being a strong team player.
• Fluent in English (Mandarin/Malay is a plus).

Responsabilidades

• Serve as the first point of contact for members and guests, providing a warm and professional welcome.
• Handle calls, walk-ins, and emails with efficiency and friendliness.
• Manage visitor check-ins, mail, and deliveries.
• Learn members’ names and preferences to deliver a personalized experience.
• Support daily workspace operations, including meeting rooms, pantry and event area upkeep.
• Conduct daily maintenance and safety checks; report and coordinate any repairs or vendor issues.
• Maintain compliance with workplace health and safety standards.
• Assist with event logistics and setups.
• Support member onboarding and offboarding processes.
• Assist with member billing and basic payment follow-ups.
• Update member and occupancy records accurately.
• Work hand-in-hand with the Outlet and Community teammates to ensure smooth operations and outstanding member experience.
• Support community and marketing initiatives when needed.
• Support cross-department initiatives and assist with community engagement activities.
• Assist with general ad hoc tasks as and when required.

Conocimientos

Customer service

Communication

Multitasking

Teamwork

Detail-oriented

Descripción del empleo

WORQ seeks an energetic Office Front Desk Associate to welcome members and guests, manage reception, and support daily operations across hospitality, admin, and customer service.

You'll collaborate with Outlet and Community teams to ensure a safe, engaging coworking environment, handle mail and deliveries, and assist with events and billing tasks as needed. Fluent English required; Mandarin/Malay a plus.