Assistant Outlet Manager (Coworking)

Incompleteness Theorem Sdn. Bhd.; Kuala Lumpur; On-site; MYR 47,000 - 71,000; Full time

Job summary

WORQ in Kuala Lumpur is seeking an Assistant Outlet Manager to support the Outlet Manager in delivering excellent member experiences and maintaining high standards across the outlet. You will be hands-on, service-oriented, and proactive, with strong organisational and interpersonal skills to foster a welcoming coworking environment.

You will lead daily operations, engage with members, manage contracts, assist in pre-opening of new outlets, oversee manpower scheduling, recruitment, and reporting,

Qualifications

• Diploma / Bachelor’s degree in Business Management, Hospitality, or related field required.
• At least 3 years of customer service management experience preferred.
• Excellent command of spoken and written English, leadership, time management, customer service, negotiation, empathy, teamwork, self-management, listening, interpersonal skills, and ability to think out of the box.

Responsibilities

• Lead and supervise day-to-day outlet operations to ensure high-quality service delivery.
• Engage with members to ensure satisfaction and resolve complaints promptly.
• Act as primary contact with building management and landlords for facility-related issues.
• Support Outlet Manager in managing membership contracts.
• Participate in pre-opening for new outlet launches.
• Collaborate with Facility Management, Project, Sales, Marketing & Community to drive occupancy and performance.
• Plan manpower scheduling and interview, hire, and onboard new team members.
• Prepare and submit daily, weekly, and monthly operational reports.
• Monitor stock levels and manage ad hoc tasks as assigned.

Skills

Leadership

Time management

Customer service

Negotiation

Interpersonal skills

Teamwork

Self-management

Listening

Communication

Multitasking

Problem solving

Ambitious

Education

Diploma / Bachelor’s degree in Business Management, Hospitality, or related field

Job description

Basic Salary + Fixed Allowance + KPI Incentive

The Assistant Outlet Manager supports the Outlet Manager in ensuring smooth daily operations, delivering excellent member experiences, and maintaining high operational standards across the outlet. This role plays a key part in supporting team leadership, operational execution, member engagement, and outlet performance. The ideal candidate is hands-on, service-oriented, and proactive, with strong organisational and interpersonal skills, and a passion for creating a welcoming and well-managed coworking environment.

I) Operations Management

Lead and supervise the day-to-day operations of the outlet, ensuring smooth, efficient, and high-quality service delivery.

Proactively engage with members to ensure satisfaction. Investigate and resolve complaints swiftly and professionally, implementing solutions that enhance member experience.

Act as the primary point of contact with building management and landlords, addressing facility-related issues promptly and effectively.

Support the Outlet Manager in managing membership contracts.

Participate in the pre-opening process by ensuring the seamless setup and successful launch of a new outlet.

Lead and collaborate with Facility Management and Project to manage outlet enhancement.

Lead and collaborate with Sales and Marketing & Community to drive outlet occupancy and community.

Continuously identify and implement ideas that drive team efficiency, service quality, and overall outlet performance.

II) Manpower Management

Plan and manage manpower scheduling to ensure optimal coverage and productivity across all shifts.

Interview, hire, and onboard new team members, ensuring a smooth transition and alignment with company standards and culture.

Manage, motivate, and support an exceptional outlet team, fostering a collaborative, positive, and performance-driven work environment.

III) Administration & Reporting

Prepare and submit comprehensive daily, weekly, and monthly operational reports.

Monitor and maintain appropriate stock and supply levels to support uninterrupted operations.

IV) Others ad hoc tasks as and when assigned by superior.

Candidate to possess a Diploma / Bachelor’s degree in Business Management, Hospitality, or related field required.

At least 3 (THREE) years of customer service management experience is preferred.

Excellent command of spoken and written English, leadership, time management, customer service, good negotiation, empathetic, teamwork, self-management, listening, interpersonal skills, and the ability to think out of the box

Strong leadership and team management skills.

Self-starter individuals with a strong drive to achieve.

Strong organizational and problem solving abilities.

You must be ambitious, dynamic, self-motivated and customer centric.

To complete projects on schedule, you must be able to multitask, work under pressure, have critical thinking skills, and be able to prioritize.

A passion for creating a vibrant and collaborative community within the coworking space.

Able to work on weekends when required.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Commercial & Industrial Property Management 51-100 employees

Who are we and why should you work here?

WORQ is a flexible-office and community company, with products in coworking spaces, community app, enterprise solutions and looking to grow its offerings to better service and innovate the real estate market. As an innovation firm in this industry, WORQ is a venture capital-backed startup invested by Cradle, 500 Start-Ups, Phillip Capital, Space Matrix ( a sister company of Jungle Ventures ), as well as private investors from Goldman Sachs and Temasek. Winning 5 awards including, Voted the Best Coworking Space of Malaysia by the Malaysia Rice Bowl Startup Awards in 2017, Coworker Member’s Choice Award winner in 2018, Outstanding Incubator / Coworking Space Winner in 2018, Coworker Member’s Choice Award winner for Kuala Lumpur category in 2019 and Coworker Member’s Choice Awards winner with 100,000 sqft of space and growing, housing over 281 companies, we have been able to fuel collaboration on a scale never seen before in Malaysian entrepreneurship history.

WORQ’s fast growth in a sustainable manner has garnered the continued support and investment from the VC world including its latest third round of financing completed amidst COVID-19 with backing from seven follow-on investors, signifying investor confidence in its potential. Its sustainability and risk management is bar none and endorsed by six of the major banks in Malaysia extending loan offers to WORQ, passing the stringent risk test of traditional banks. With a strong base, WORQ is poised to capitalize on the fast-growing flexible office market to reach its vision of making people prosper by working together. It's a massive dream, and we're working passionately to fulfill it. We can't do it alone though - this is where you come in.

Who are we and why should you work here?

WORQ is a flexible-office and community company, with products in coworking spaces, community app, enterprise solutions and looking to grow its offerings to better service and innovate the real estate market. As an innovation firm in this industry, WORQ is a venture capital-backed startup invested by Cradle, 500 Start-Ups, Phillip Capital, Space Matrix ( a sister company of Jungle Ventures ), as well as private investors from Goldman Sachs and Temasek. Winning 5 awards including, Voted the Best Coworking Space of Malaysia by the Malaysia Rice Bowl Startup Awards in 2017, Coworker Member’s Choice Award winner in 2018, Outstanding Incubator / Coworking Space Winner in 2018, Coworker Member’s Choice Award winner for Kuala Lumpur category in 2019 and Coworker Member’s Choice Awards winner with 100,000 sqft of space and growing, housing over 281 companies, we have been able to fuel collaboration on a scale never seen before in Malaysian entrepreneurship history.

WORQ’s fast growth in a sustainable manner has garnered the continued support and investment from the VC world including its latest third round of financing completed amidst COVID-19 with backing from seven follow-on investors, signifying investor confidence in its potential. Its sustainability and risk management is bar none and endorsed by six of the major banks in Malaysia extending loan offers to WORQ, passing the stringent risk test of traditional banks. With a strong base, WORQ is poised to capitalize on the fast-growing flexible office market to reach its vision of making people prosper by working together. It's a massive dream, and we're working passionately to fulfill it. We can't do it alone though - this is where you come in.