Front Office Operations Lead - Guest Experience

Johnson Matthey; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Jora Malaysia is seeking a senior staff member to oversee the daily operations of a hotel’s Front Desk, ensuring smooth service and guest satisfaction during the assigned shift. This role serves as the main contact for staff and guests, manages issues, supervises team members, and enforces Front Office standards.

The incumbent will lead Front Desk activities, respond to guest feedback, and act on behalf of the Front Office Manager when needed.

Responsibilities

• Oversee the daily operations of the Front Desk and maintain high service standards.
• Serve as a liaison for staff and guests, managing issues and supervising the Front Office team.
• Ensure smooth operation of the Front Office and uphold hotel policies and standards.
• Handle guest complaints and act on behalf of the Front Office Manager in their absence.

Job description

Jora Malaysia is seeking a senior staff member to oversee the daily operations of a hotel’s Front Desk, ensuring smooth service and guest satisfaction during the assigned shift. This role serves as the main contact for staff and guests, manages issues, supervises team members, and enforces Front Office standards.

The incumbent will lead Front Desk activities, respond to guest feedback, and act on behalf of the Front Office Manager when needed.